I intentionally put this question a shocking title for JIRA developers to pay attention This might be a similar one of "On the Service Desk portal page, how do I hide the "Help Center" link fro...
We are currently evaluating JIRA Service Desk as a replacement solution for our Customer Incident Management Ticketing solution. We currently use JIRA and Confluence as tools to manage our soft...
I have renewed Service Desk license, How can i update it to my Jira instance.
When I select to add a new automation in JIRA Service Desk, I am presented with a dialog with list of templates, but when I select one and press Next, nothing happens except the dialog closes. Am I ...
https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-feedback-790791332.html I want to add the team rating series but I'm not sure of the JQL statement: custom+rep...
When creating an SLA rule in the automation section, I need to amend the default time in the "then" box. It currently gives remind 60 and 30 minutes and breached. We have a 15 minute initial respons...
Which format and how much size of file can we use as logo for JIRA Service Desk customer portal? I tried to set our company's logo of PNG as the custom logo, but a white space was appeared at the lo...
I have set up a service desk and I am getting issues via our support email address. some show up with reporter showing an email address others do not. What I really what to know is... If I create a J...
I have a custom field named "due day", the SLA will calculate the day from right now to the "due day" which the users pick up. How can I do that?
Can users with Service Desk Customers project role receive notifications of all status changes for non-public projects? These are the only notifications customers receive when SD notifications are O...
...isabled, agents will continue to receive notifications as part of the JIRA notification scheme; however, customers will only receive notifications if they are working on an issue in a public p...
I want to set the SLA based on the date of custom fields. The document https://intenso.atlassian.net/wiki/display/SPFJSD/SLA+Operations seems that I can do that . Just need to add the post fun...
Good afternoon all, I'm very interested in using JIRA Service Desk. On YouTube and this site I've searched for the time accounting function to register time for each (internal/external) response. I ...
This question is in reference to Atlassian Documentation: Troubleshooting issues with request types If customers send issues via email they automatically create a service desk issue in the IT Help R...
This question is in reference to Atlassian Documentation: Making queues for your service desk teams Ask your question here...
Since upgrading to JSD3, new issues created via email have the support email account which JSD is monitoring, added as a request participant on every issue (it seems to add all "CC" and "To" addresse...
...his functionality useful? How does it exactly work? I'll venture a guess - tell me if I'm wrong. If I wanted to make a space with public-facing documentation but wanted to keep all other content, i...
This question is in reference to Atlassian Documentation: Customize your service desk channels Ask your question here...
Hi, Is it possible or on the roadmap to have the ability to set a custom message in the help center? I am thinking for system outages like email is down or something is offline users could see...
In the latest version of JIRA SERVICE DESK, I would like to know which are the options to customize/localize the email notifications content. Any hints will be appreciated.
Hi, We're a growing managed IT services provider, looking for a kanban solution to manage our service desk workflow. Seeing that we don't currently use any of the JIRA platforms, I'm interested in l...
We just upgraded to service desk 3.0 and JIRA Software. When a user attempts to upload an attachment from the customer portal, they receive the following error: Cannot attach file: Unknown server er...
I'd like to understand how the billing for the service desk will be changed. Currently we have two agents, four administrators, and 20+ customers. We currently are paying $150 for service d...
I'm currently on Service Desk 1.0 licencing. Where can I find a table with details of what the agent and JIRA user roles will be able to do on 3.0? The generic statements in the migration hub like ...
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