I have a 3 Agents License in JIRA. I have deleted one user so I now have just 2 Agents (admin and Sysadmin - btw. do they count as Agents?). When trying to set up a new Agent and I fill in Name and e...
Hi, I have many different request types in my Internal IT Service Desk. I would like to have multiple dropdown menus when users are requesting something. An easy example is when we have a new joine...
I've created a JIRA Service Desk project and configured the email channel with a certain email address Now i've deleted that project and want to reuse the same email address. Unfortunatel...
Hi there. How do I get an better overview of which "Open requests" is actually just waiting for customers and which is waiting for support?. Right now below, I have attached an image, where i...
On JIRA 7.0.5 and Service Desk, when I try to create a automation rule to alert user about upcoming SLA breach, I can only add a user. Is there a way to alert the assignee of the issue not a particul...
This question is in reference to Atlassian Documentation: Setting up queues for your team We can assign ordinary JIRA issues from the filter list of issues screen, I want to do the same thing i...
This question is in reference to Atlassian Documentation: Setting up your service desk Ask your question here...
This question is in reference to Atlassian Documentation: Managing collaborators Hi All, I am trying to add a collaborator to a service desk project but I cannot seem to find the "People tab"...
This question is in reference to Atlassian Documentation: Raising requests on behalf of customers Ask your question here...
Hello Atlassian Team, I'm am having trouble getting automation rules to work in JSD. I am trying to create an automated rule that automatically generates a comment when an issue is created. I'...
JIRA Service Desk fields are scrunched to half the width of the body of a form, and the form is a third the width of the screen, so the form fields are 1/6th of the screen. They look silly. Can we in...
We are a software team using JIRA 6.x / Confluence / Bitbucket / HipChat on site. Now we want to add JIRA ServiceDesk for Software tickets and Infrastructure tickets. What is the best setup? I don't...
Since service desk 3.0, when an agent comments on an issue it auto populates the comment field with: Hi (Full name of reporter), – (Full name of agent) Can this auto populate text be changed ...
Do I need to purchase a jira license for each of my clients who wishes to use the service desk portal?
This question is in reference to Atlassian Documentation: Setting up queues for your team Is there a possibility to only let specific agents see specific queues in one project? (E.g. the North-Ameri...
How can i change, what it says when a customer opens the email confirming their support request?
This question is in reference to Atlassian Documentation: Configuring request types and workflows Is there a way to have a request type that is hidden from the portal? When I try and have a request ...
I downloaded JIRA and JIRA Service desk for at trial. In JIRA I do not see JIRA service desk activated. How do I do this?
Hello, We are exploring JIRA Service Desk cloud platform where customers can raise specific calls. Service desk agent role will suffice, we do not require users with collaborator roles. In th...
This question is in reference to Atlassian Documentation: Managing collaborators Ask your question here...
In my company we have several projects for different companies, we would like to set JIRA Service Desk in a way that only users that are invited to a specific project can access to the Service D...
This question is in reference to Atlassian Documentation: Receiving requests by email The instructions indicated that, once one sets up the email address, then a test email is sent to one's email in...
This question is in reference to Atlassian Documentation: Automating your service desk Does JSD 3 have additional "WHEN" components, aside from "ticket creation", "issue commented", "SLA breach"? W...
Is there a way to increase the column width within a queue display in JSD? Status in particular is what we are looking to increase so the full text can be viewed, this appears as a fixed width ...
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