I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant'
How does it do that?
This thread is still a popular result for "Jira forwarding address is added as request participant," and I contacted support about this today. I completely forgot how I'd solved the problem in the past, and they were helpful.
When Jira finds the forwarding address in the "To:" field of a new email, it automatically creates a customer/portal account for the address and adds the new customer to Request Participants. The way to fix it is deceptively simple: if you revoke a customer's access to the portal, they can't be a request participant anymore!
So, do the following:
The from address is considered to be the Customer/reporter so if the email is not already in the system it will be added. Unless you have the project setup such that only customers your agents add to the project. In that case an unexpected email would be rejected.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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