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How do emails forwarded to JSD work?

Hello,

 

I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant'

 

How does it do that?

 

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3 answers

I'm having this problem also.  It's very annoying.  Is there a way to turn this off?

 

Thanks

Rich

I can also confirm, no cc, no bcc, no automation.

We are actually having the same problem but it just recently started happening.  Did you ever figure out a solution to this?

Thanks,
Jenny

0 votes
Jack Brickey Community Leader May 14, 2020

The from address is considered to be the Customer/reporter so if the email is not already in the system it will be added. Unless you have the project setup such that only customers your agents add to the project. In that case an unexpected email would be rejected.

@Jack Brickey

Thanks the reply.

Yeah I am ware of that. my question was around why the email account that is doing the forwarding is being added a 'Request Participant' and not referring to the 'Reporter' as you mention. 

Jack Brickey Community Leader May 14, 2020

Is it possible that the email address is also in the CC list? If not possibly some automation?

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