I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant'
How does it do that?
The from address is considered to be the Customer/reporter so if the email is not already in the system it will be added. Unless you have the project setup such that only customers your agents add to the project. In that case an unexpected email would be rejected.
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