Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Does it allow blocking of request records in the call center?

Ivo Pereira Tromm
Ivo Pereira Tromm May 14, 2020

Does it allow blocking of request records in the call center?

As long as the customer is indebted to our company, new requests should not be allowed to be registered at the call center.

Answer
Watch
Like Be the first to like this
244 views

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 14, 2020

No, it's a help-desk, not a contract management tool.

People have done this though, usually with a scripting or automation app that can count up the hours spent or number of calls by client and check on that when new issues are being created.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events