When customers click my service portal they are asked to specify which category of questions the have. Among others, they have Other IT Emergency Drivers etc Ho can I rearrange so that Other ...
Hello everyone, I am trying to translate workflows transitions in french but I am still not able to do it despite checking those articles : Internationalization of workflows (status and transitions...
JSM-DC. For project Management can I configure a customer feedback survey? if yes then how i can implement such feature?
Dears, I have many workflows contain many approvals in the same phase How can I search for the requests already approved by certain person ?
بعض البيانات تم ارشفتها واريد استرجاعها
Hello Everyone, Which smart value can be used in Automation for Jira Email to add recipient? Like we use ${recipient.name} in customer notification. Thanks in advance!
Hi Folks, I am facing a problem when trying to work in an incident management setting... Can anyone guide what this is problem? am I missing some setup or something else
I have been trying for about a week or so to get our Jira Service desk instance to have a valid SSL certificate and now I'm reaching the end of my tether! I've managed to get Jira to work over HTTPS...
Hi, Can some one will help me on change request i can see only Mandatory fields in the form. I can see only mandatory fields in the form for Change request form is visible. Please find the screens...
I don't have a button “Change plan“ ((
Hello, if anyone know how to export insight objects with my language letters as: "č,ė,į,š,ų,ū" after I exported objects and opened my excel, the special letters that has to be there changed to "?" q...
Dear all After Upgrade to Jira 9.3.0 and Service Management 5.3.0 the Object attributes in issue view seems not to work. If selected any of the values provided, it will show all details in the ...
Hi Team, We want to create subtask in Jira Software Project with conditions: There is an existing Task on Jira Software, but we want to create subtask triggered by creating a new Jira...
...anagement projects, due to complexity. The current portal is non-public, only users, invited by an agent are allowed to access the portal. The new portal with its own set of requests and knowledge base c...
Hey, I want to add watchers by group, but there is no option. I am trying from smart value but not succeeding, What I am trying is that, retrieving users account id from group to multiuser p...
Hi. I want to change status of ticket automaticall by subject or contents of mail. If someone knows, please help me out. Thanks.
Hi. I want to customize the name of the ticket in Jira Service Management. Is it possible? If someone knows, please tell me. Thanks.
Hi Community! I have the following business requirement: Customer C creates a ticket, the 2nd level wants to send the last comment (which is an open question) to an external Partner X. X receives a...
I have noticed it's possible to adjust the look&feel for the whole Customer portal. The colors and styling will then be the same for all projects below the site/organization. However, since we ar...
Hi there, I'm trying to set a security level, and I'd like to add "Participants" to Users / Groups / Project Roles. However, I couldn't find "Participants" in the dropdown, how c...
Hello Team, We would like to understand about Post Incident Reviews in JSM on when to use them and how to use them and how different it is from Problem module in JSM. We would like to un...
Hello, we have connected the Jira Service Management with a Confluence knowledge base. This also works so far, but we have an issue with the display of images in Chrome / Edge. The images are not ...
Can I make a ticket by using command of slack?
Hello The email notification for issues stop working after years of perfect running can you please check on you end csiromaniahelpdesk.atlassian.net We receive the new request i...
I Can't remove demo users (they don't appear in User Management), yet when I am testing my online ticketing system/website, I have a dropdown for "Assignee" which is built into Jira, yet it comes up ...
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