Email notification stop working

[Sergiu Gutiu]

Hello

The email notification for issues stop working after years of perfect running 

can you please check on you end csiromaniahelpdesk.atlassian.net

We receive the new request in the application but no notification on email

Thank you  

[Andy Heinzer · Accepted solution]

Hi, I found that our SMTP received the following bounce message:

550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser t2-20020a170902d14200b0017c4cacee92si1456237plt.570 - gsmtp

This was at the timestamp of 2022-10-14T06:23:22.000Z

I have cleared the suppressions from our side for your email address.  Try it now, you should now be able to receive notifications and invites once more.  If not, please let us know,

Andy

[Sergiu Gutiu]

Hello Andy,

The clear did the trick :) , now is working fine

Thank you 

[Alex Koxaras _Relational_]

Hi @Sergiu Gutiu and welcome to the community,

Having said that, we can't really check anything on your instance. This is a community. If you are not using the free plan, and you are using a paid plan, then the best approach would be to raise a request directly to Atlassian support.atlassian.com/support.

If you are using a free plan, the community is all you get :)

So you have to be more detailed about what exactly seems to be the problem. What do you mean the "email notification for issues stopped working"? Is this just for you, or for all users? What kind of checks did you perform that we should know about? Did you use the notification helper already? Under what actions you don't receive any notifications? Are you working on TMP or CMP? 

[Sergiu Gutiu]

Hello Alex,

Thank you for the response and yes i have the free version :) 

and i think i have the same issues as this link

i will check the paid version :) 

Thank you https://community.atlassian.com/t5/Jira-Software-questions/Some-users-not-receiving-email-notification/qaq-p/1772563