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Time to done not appearing in queue

Time to done not appearing in queue

Time to done not appearing in the queue but it is appearing in the SLA box in the issue view.

View of the issue screen where you can see the time to done = 23h 40m

Screen Shot 2022-11-16 at 4.46.48 pm.png

view of the queue where time to done is null

Screen Shot 2022-11-16 at 4.48.12 pm.png

1 answer

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Hi @Sam Terezakis

Edit your queue and include the "Time to done" columns

https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/

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Thanks for the response Alex.

I already have included the 'time to done' column (see screen above).

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Oh, my bad! Didn't see it. :)

Can you also post a screenshot of your SLA (which are the conditions to which this SLA applies), as well as the what are the conditions of this specific issue you have provided in the screen above?

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Here's a screen of the SLA configuration.

Screen Shot 2022-11-16 at 8.55.09 pm.png

The screen shot in the original post was a 'legal enquiry' issue type which should be recognised by the first query (and if not, it should be picked up by the 24h applied to all remaining issues.

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The other SLA (Legal Enquiry) that started, what's its JQL? Does it start counting with Issue created?

From the SLA screenshot you provided can't really tell if this is the Time To Done SLA. Can you please confirm that?

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The JQL is just finding the issue

Screen Shot 2022-11-21 at 11.08.32 am.png

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@Sam Terezakis I'm sorry for saying this but I asked you 3 questions and you just replied to 1 of them, and consequently I don't have a clear picture of what's going on your sla config and be able to help you. Maybe some other from the community might be able to help you with this one.

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Sorry, I thought that covered it!!

- Does it start counting when the issue is created: Yeah, it's set as start counting time when 'issue created'.

- Is it the Time to Done SLA: I'm not sure if it's the 'time to done' SLA. I don't think I got to choose. It's a Team Managed project if that limits the SLA options?

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Jira Service Management

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