Jira Service Management

What are the licensing implications for Adding Service Request Issue Type to a non-service desk project? Will it fall under  Perpetual Jira Service Desk use and agents  

• Question
• jira-service-desk
• jira-software

Hello, I am running Jira Service Desk 3.11 on Jira Software 7.8.1 and want to create a new Jira Service Desk Automation rule. I want to do exactly this: https://confluence.atlassian.com/servicedesk...

• Question
• jira-service-desk

ERROR: 2018-03-22 14:04:46,649 http-nio-8080-exec-25 ERROR bkoenders 844x1937529x2 1ld48gy 127.0.0.1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handl...

• Question
• jira-service-desk

Example: A customer raises a request. The agent handeling the request has to ask something to a third party. How can the agent do this and still stay in Service Desk, without switching to a mail pro...

• Question
• email
• jira-service-desk
• notification

Hi, everyone! I'd like to ask how you manage to use JSD as internal service desk? Is it possible to set it as service management / change management process automaton software? I faced few major pro...

• Question
• jira-service-desk
• jira

If you share a comment with customer - JIRA sends a notification mail to all participants. That fine and exactly what we need. It also shows the participants in this notification by using the variabl...

• Question
• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   Error Message shows as " You do not have a permission to log in. If you think this is incorrect, pleas...

• Question
• jira-service-desk

Hello Is it possible to have Project Names in other languages (such as German)

• Question
• jira-service-desk
• language
• translate

Hi,   we are trying to use Jira Service Desk in our company. When we tested the automation it did not work in the case of the keyword being sandwiched between other words (like word keyword wo...

• Question
• automation
• jira-service-desk

Goal: To have a dashboard that tracks the KPIs of 4/20 staff members.   I have created a project which has more than 20 staff members using it. I am trying to create an individual Av...

• Question
• age
• chart
• dashboard
• jira-service-desk

An Account Manager commented on a Service Desk ticket and clicked Internal. The Internal label shows next to the comment, however when the Account Manager looked at her email notification the custome...

• Question
• comment
• internal
• jira-service-desk

Hi all, We are nearing a launch date for Jira Service Desk.  One concern right now is user account creation.  I am trying to make some sense out of how this will work, practically.  R...

• Question
• jira-service-desk

When an email goes out to "AllUsers" we do not want it to create a ticket.  How do we keep this from happening?  We need to block all emails sent to "AllUsers" only.

• Question
• jira-service-desk

Hi, I would like to know if there is any way of using the public JAVA API to know if an field is hidden on the service desk or not. See screenshot for more information. I know that there is an R...

• Question
• api
• atl-dev
• java
• jira-service-desk

I want to use our mailbox support@domain.com to automatically create support tickets. The mailserver runs on Exchange. I'm sure that my details are correct because when I test on https://www.wo...

• Question
• jira-service-desk

We have Jira Service Desk 3.3.1 which is installed on Windows server. We want to localize the service desk portal contents but we couldn't manage to find which property files in which jars should be...

• Question
• jira-service-desk

Hi there, we are importing mails as a support channel into our service desk. Now I saw that all issues have automatically watchers on the tickets. It seems that they are added automatically after ...

• Question
• automation
• comment
• jira-service-desk
• watch

Does anyone know of an equivalent to Power Scripts or ScriptRunner plugins for the Cloud version of Jira Service Desk?

• Question
• jira-service-desk

Hello,   How does the internally comment field work precisely, it will be shown to the customers who made the ticket. I only want the the servicedesk agents to see the comments. Also if i reso...

• Question
• jira-service-desk

as it is shown in the picture below the form will be submitted via portal by student to the admin, and after confirmation , i want admin to be able to send the ticket to library, accommodation and im...

• Question
• jira-service-desk
• parallel
• status
• transition
• workflow

Hi there, is there a possibility to mark tickets in the agent portal (not viewable by customers) as favourite or to activate some other sort of flag on them? We would like to mark tickets that meet...

• Question
• favourite
• flag
• issue
• jira-service-desk

Hi, I currently want to maximize our agent count for small teams (3). However, I noticed that the administrator account I used to register our group is counted against agents. I really don't plan to...

• Question
• evaluator-resources
• jira-service-desk

Does anyone know of a plug-in that will allow importing of data from an external SQL database?

• Question
• jira-service-desk

Hi,   We are using JSD for ticketing and customer are logging tickets for builds and I want to filter out all the tickets raised by the customers in jira service desk using request-type field ...

• Question
• jira-service-desk

SLA Breached Reports show there 2 issue is Breache but while we click on that 2 Issue.  It will show more that 2 Breached issue.

• Question
• jira-service-desk