Jira Service Desk Error: cacheLoader returned null for key 'SD_REQTYPE'

[Concentric IT Team]

ERROR:

2018-03-22 14:04:46,649 http-nio-8080-exec-25 ERROR bkoenders 844x1937529x2 1ld48gy 127.0.0.1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created

com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: cacheLoader returned null for key 'SD_REQTYPE'

at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:91)

[Andy Heinzer · Accepted solution]

Did you recently attempt to upgrade Jira and/or Jira Service Desk?   If so, please let us know what versions of both Jira and Service Desk you were on before and after this upgrade.

I found a few related threads that seem to have a similar error message such as https://community.atlassian.com/t5/Jira-Service-Desk-questions/Problem-updating-SD-3-6-2-with-JIRA-7-4/qaq-p/631681

And from reviewing these it appears that this kind of error can be generated when you skip too many versions of Jira Service Desk during upgrades.  There is a requirement that all versions of Service Desk must be upgraded through a 3.0.x or 3.1.x version before you can then upgrade them to the latest versions.   For details about this, please see the release notes for Jira Service Desk 3.2.  In order to do this though you will need to first upgrade Jira to 7.0.x or 7.1.x to be able to update Service Desk here.

Please let me know if you have any questions or concerns about this.

Andy

[Concentric IT Team]

Thanks Andrew.

Fixed using solution proposed here:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-Service-Desk-unable-to-create-project/qaq-p/740346

Jira version: 7.8.1

SD version: 3.11.1