Jira Service Management

Hi everyone !   The evaluation license is expire in jira service desk and after that i try to update it, but the option of "versions and licenses" no longer appears, when I click about the ad ...

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• jira-service-desk

At my old company I was able to assign a group as a component lead, and then use that group as the default assignee.  Same thing with a project.  By doing this, I was able to have a group o...

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• component
• group
• jira-service-desk

I am using JIRA Insight to manage our assest. I am able to assign a single asset to one perosn, but is there a way to assign bulk assets to one person?   Example:  I would like to assign ...

• Question
• asset-management
• jira-service-desk

I can see the queues tab in my service desk jira  

• Question
• jira-service-desk

I'm having trouble associating a custom screen I've created with a field configuration screen.  Wondering if I could get some help.

• Question
• jira-service-desk

Hi, Does anyone know of a plug-in that can assign a set amount of time to a user when the user transitions into a status and out of the same status?  

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• jira-cloud
• jira-service-desk

We use Jira Service Desk to route various forms, some of which require approval. When someone clicks the ‘approve’ or ‘decline’ button from the customer portal, what field/property is updated in the ...

• Question
• jira-service-desk

Hi   In my case I have 500 possible users who just fill out their task and follow their progress. I do not know how I can create a page so these users can access without needing a Jira user, ...

• Question
• jira-service-desk

We are planning to build out an Application Access Request issuetype into Jira Service Desk and wanted to gain input from the community on best practice. Right now we use a totally separate tool and...

• Question
• jira-service-desk
• jira

In Service desk - When I make my first response to the customer, it transitions to "Waiting for Customer Response".  How o I set it up so that when the customer responds, it transitions it back ...

• Question
• jira-service-desk
• transition
• trigger
• workflow

Dears, we have setup a service desk: solve.company.com . An enduser will see the portal An agent will be redirected to the agent view now the customer is groing and they are also using JIRA Sof...

• Question
• jira-service-desk

Technical details Log's referral number: 5bee2abd-2a8b-467f-a314-94780efe52b8 Cause Referer URL: Unknown java.lang.RuntimeException: javax.servlet.ServletException: Servlet execution threw an exc...

• Question
• jira-service-desk

Hi, Can someone explain why JIRA shows issues with a created before 19th March in this view? The week I selected is: starting starting 19Mar209 But the list show 3 issues there have...

• Question
• jira-service-desk

Dear all, we are evaluating Jira Service Desk for our team that provides support for 30 different customer organizations. We are planning to setup only one project in Jira that will have issues from...

• Question
• jira-service-desk

Our system integration team currently uses EFD Service Desk as a helpdesk portal. We have it setup so that our customers may visit the helpdesk portal and log an issue. Once the issue is logged,...

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• jira-service-desk

When moving an issue from Jira Service Desk to a Non-Service Desk project, I would like to map the users listed as participants to watchers.  I cannot find a way to do this through the moving is...

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• jira-service-desk
• jira

Hi, I was wondering if it is possible to integrate Stride with Jira and Jira Service Desk in a similar manner as Hipchat?   Thanks,

• Question
• jira-service-desk

Hi - I am trying to figure out how to add customers under "Request Participants" to a JIRA Service Desk ticket. I tried to go into settings under People and add a Customer, but this doesn't allow me ...

• Question
• jira-service-desk

Hello everyone,    I have started this discussion because I opened ticket JSDCLOUD-6062. This is about adding an option to have the Time in Status automation count days as business d...

• Question
• atlassian-support
• automation
• jira-service-desk

My organization wants the ability for internal employees who have Service Desk access to be able to create feature requests, but we do not want our customers to see this request type when they submit...

• Question
• jira-service-desk

Hello, We recently upgraded our self hosted JIRA instance to latest 7.8.1 version from 7.1.2. Service Desk was already installed, but after upgrade we were not able to use it. So we uninstalled it a...

• Question
• install
• jira-service-desk
• jira-software

hi, when i create new service desk project, I'm error message : "Hmm... nous n'avons pas pu créer votre projet en raison d'une erreur inconnue. Actualisez la page et réessayez."   Where is ser...

• Question
• jira-service-desk

  Hi, I am an employee of the service desk. I was told by one of our customers that in their issue overview the issues did not have the right statuses. This indeed heads. Because in these is...

• Question
• jira-cloud
• jira-service-desk

I've checked the notification schemes and reporter is listed on all events so don't understand why the responses I make in an issue is not sent to certain reporters?   We have one case where n...

• Question
• jira-cloud
• jira-service-desk

Hi Team, I am trying to create issue using servicedesk API with following parameter: URL: https://spherewms.atlassian.net//rest/servicedeskapi/request Project Key - SS POST Payload: ...

• Question
• jira-service-desk