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Mark tickets as favourite or add a flag?

H K
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 3, 2018

Hi there,

is there a possibility to mark tickets in the agent portal (not viewable by customers) as favourite or to activate some other sort of flag on them?

We would like to mark tickets that meet some specific characeristics. Preferably with just one click.
We also want to be able to filter for these tickets in our reports or dashboards.

Even if you have any ideas for a workaround, please let me know.

Thanks in advance!

6 answers

2 accepted

3 votes
Answer accepted
Susan Hauth [Jira Queen]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2018

Hi,

Any field that you update or initialize after an issue has been created in the portal does not display in the portal.  So you can add a field that is visible only on edit and view screens that your team can update.  That field will not be displayed in the portal.

Susan

H K
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 3, 2018

Hi @Susan Hauth [Jira Queen],

thank you for your answer and your hint with the visibility of fields that are not filled in while creating a ticket. I knew that, but did not consider this practical aspect here.

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2018

You can flag issues. Please see this article.

Cloud - Flagging an issue

Server (7.8) - Flagging an issue

H K
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 3, 2018

Thank you @Jack Brickey!

This seems to be only an option for JSW but not for JSD, isn't it?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2018

yes. sorry. wasn't paying attention. :-(

For JSD you could opt for Components, Custom field or Labels. Depending on your specific requirement I would suggest Components. As a Jira system field it has some built in capabilities that often make it a better choice. You won't be able to do this directly from w/in the Queues menu however.

H K
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 3, 2018

No problem :-)

Thank you for your answer. I was already trying around with labels and custom fields. Maybe this could be a possibility to arrange with our requirements.

0 votes
First Dawn LLC May 19, 2024

Hi @H K , like you I've wanted to be able mark a ticket (potentially as a favorite) and then view all my marked tickets in a list via JQL.

We created a Jira Cloud app that allows you to add Issues to your own personal favorites list. Favorites are scoped to individual user accounts, so everyone on your team can favorite issues independently:

issue-star-add-to-favorites.png

You can even create multiple personal favorites lists to further categorize Issues that are relevant to you. You can also search for issues that you've assigned to your personal custom favorites lists using JQL.

The app is called Issue Star, and you can find it here: https://marketplace.atlassian.com/1234079 

Try the app out, and let us know what you think. Thanks!

0 votes
Liliya Pecherskaya August 27, 2020

There is a new plugin on the marketplace that does it pretty well with a good set of features:
https://marketplace.atlassian.com/apps/1223362/favorite-issues-grouping-fast-access?hosting=datacenter&tab=overview

 

e44d86e8-6113-4ccd-b8ec-57409e86ef6d.png

Thanks,
Liliya

0 votes
Wilson Tian
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 8, 2019

Check out this Chrome extension if you do not have access to deploy a JIRA plugin.

https://chrome.google.com/webstore/detail/jira-favorites/ichkpfkanonmdnheglakiapmjmjhpmme

0 votes
New Verve Consulting July 19, 2019

We have released a simple app (currently free on public beta) which enables you to 'star' your favourite Jira issues - check it out here: https://marketplace.atlassian.com/apps/1220802/stars-for-jira.

  • Simply select the star icon at the top of the view issue screen to add a Jira issue to your favourites. To remove it, select the icon again. It's that easy!
  • Once starred, your favourite issues are grouped together at the top of the Issues menu, meaning that you're only ever a click and scroll away.
  • Finally, for ease of search, we've also included a handy JQL function for you to use in filters for boards and other reports

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