Hello JSM Community! We are working on an exciting product that automates JSM's configuration management. To enhance our support for JSM, we'd like to connect with users and managers within large an...
Good morning, I wanted to reach out to see if anyone else has been able to utilize Microsoft Entra for in-depth Jira Cloud administration. Everything that I have read so far indicates be...
I was excited by what by what it seemed Atlassian service management could enable us to do, but the disappointment quickly set in. I tried many times to contact atlassian and submitting call back req...
I would like to create an automation that transitions the issue to a particular status once a Comment has been posted that is addressed to the Reporter. Seeking help with how to test if a new C...
I tried this new category today. It's a new request type and linked to the original customer ticket (e.g. incidents) as shown in the screenshot. However, developers cannot edit the fields or be a...
Hello Atlassian Community, This marks my first discussion in our community, so please bear with me if I've chosen the wrong topic or title. Your patience is much appreciated! 😊 I'm excited...
Hi all, after a ticket has been closed, i would like to prevent users from writing new comments and editing their own comments. I read tons of article and saw many solution for server like changing...
Once ticket is approved/declined, it doesn't show next transition in JSM customer portal.
Hi Team, After fresh installation of jira i trying to restore my old mssql backup but after restore jira wont work so need your help i am newbie for jira
Hello! When we switched to ssl our jira automation crashed. I am attaching a screenshot, when creating automation this error appears: And this error when enabling automation:
Hi, I am trying to find the silent install commands for Jira Assets Discovery from Intune or ManageEngine which ever one is the easiest. Could you please provide any install commands. &nbs...
Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
All the date fields do not let us add a date that is more than 30 years into the future.
Anyone on Jira Cloud thrilled about Automation price changes.
Hi! I am currently speeding up processes by making multiple approval parallel to eachother. Previously I made an SLA which timed from the moment the status was set to waiting on team xx (whi...
Since this has cost me a lot of nerves over the last few days and unfortunately the documentation is silent about the required values, here is a short HowTo To update an issue and fields of an issue...
Retrieving a value (text) from the ProForma form Currently, Proforma only keeps the ID of the list field in the JSON and returns the associated value when the form is displayed. Therefore, due to ...
API Keys expiring --- how to fix it?
Hello I am new to jira, we have Jira Cloud and planning to migrate it to data center. can you please help me with the documentations or steps.
Hi Community! Are you working in accordance with ITSM principles? If so, what tools do you use? Tell me more how these rules work for your team.
Hey Community, I have the following requirement. There are 2 projects in 2 different instances. If an issue is created in 1 project in instance A or an update happens, both instances A & B nee...
Quite surprised there are no available Atlassian instructions for reverting a JSM Customer-level (i.e. external) account to a Portal-only account (or the equivalent).
Hi, we have an IT Support project in Jira Service Management and customer help desk portal website where the customers can create their tickets. We are already using Jira Cloud app for Microsof...
Thes service are very nice 👍
Hi, so as I just discovered, opening the create screen in the UI and toggling the "Use request type fields" on/off and then closing the screen again without creating an issue actually dictates which...
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