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Jira Service Management
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I’m excited to start a discussion on optimizing workflows in Jira Service Management. Key Questions to Consider: Workflow Customization: How have you customized your Jira Service Management ...
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Another feature that I find is missing after the latest changes in the Organization > Customers breakdown is that we have no way to filter when managing organization or customers for details field...
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Hello, I'm looking for a way to automatically receive a sanitized Jira issue export. By sanitizing, I mean I just want an export of the issue summary, description, attachments, linked issues, and co...
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I am interested in how you address the issue of finding and updating a large number of Jira automation rules when a specific trigger or component no longer fits the initial solution. In situations i...
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Hello everyone, our team has an issue in Jira comments. If we discuss multiple topics related to the same issue, the comments become messy and it is quite difficult to understand whether a comment i...
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Hello everyone, We are working on a client project where the clients create issues for us. And we're trying to understand if there are any duplicated issues. We are currently using JQL and trying to...
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Hi everyone, I'm a team lead and we are working on tasks in a Jira project and tracking everything in sprints. Before completing a sprint or monthly system closure, I would like to notify my teamma...
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Hello everyone, I’m looking for effective methods to track or report tasks that have been incorrectly opened by reporters in Jira. If anyone has experience with this issue or can suggest best pr...
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Hello Atlassian Community 👋, We are excited to announce the launch of our new app, Azure Sync for Jira Assets, designed to enhance asset management within JSM Assets. You can find and install the ...
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Hi Team! My team and I are using a post function scriptrunner for jira cloud to clone items for other projects. We are faced with a scenario in which cloning of items should only be done if the typ...
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Notifications are enabled Status are set (CSAT) feedback enabled but still no mail is received
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What tips and suggestions do folks have when using JSM primarily as a service/support desk (taking questions/requests/problems from customers, and answering/solving them) - for automation using JMWE?...
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Bonjour, Je viens d'activer l'option "Satisfaction client", hélas à chaque clôture de ticket, les utilisateur ne recevoient pas l'enquête de satisfaction à remplir. Pouvez-vous m'aider? Merci à vo...
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Hello, I work for a small healthcare organization that recently transitioned from Data Center to Cloud. Even though it's only been a few months since we made the switch, we're already seeing a stead...
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I often have requests for action at a specific future date and would like to be able to create a ticket that sits "dormant" then pops up at the top of our list as a new item at a requested date. Yes...
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Hello all, I work in an organization where there is only one department working Agile and using Jira and we always have dependencies outside of the department such as: operational (logistic)...
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Hi, We implemented a successfull business process in Jira. Now we want to implement an audit process some time after tickets a successfully processed, draw a sample from last quarter's tickets and c...
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how to check the agent availability in JSM?
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Dear Atlassian community, Atlassian is looking for folks who are interested in participating in a 60-minute evaluation session of a product experience. The focus is an SLA (Service-level Agree...
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I figured out you can get around the 100-issue limit in the Jira automation Lookup Issues action by leveraging the {{lookupIssues.last}} value, specifically in this example lookupIssues.last.key but ...
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Quick Filters currently function as checkboxes, meaning each filter adds an AND operator. While I see its usefulness, I rarely need to use Quick Filters in this way. Rather, I keep having to deselect...
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Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
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Hello Everyone! As Jira administrators, we often face challenges that require creative and technical solutions. I think each of us has at least one script in our toolbox that significantly makes our...
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if custom field "urgency" is critical, i want to set my priority field to be critical& make read onl
In one of my JSM project, I have a Urgency field with values critical, high, medium, low. when urgency = critical i want to set priority to critical urgency = high i want to set priority to critica...
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Are you tapping into the various features of Atlassian Intelligence at your organization? Are you using the Jira Service Management virtual agent to resolve issues? We want to hear from you! The J...
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