What tips and suggestions do folks have when using JSM primarily as a service/support desk (taking questions/requests/problems from customers, and answering/solving them) - for automation using JMWE?
We had a lot of native Atlassian automation enabled to auto-handle certain common cases with responses/closure. This is no longer sustainable without upgrading to Premium due to the automation limits, and that is not cost effective for the size of our user base.
It seems JMWE will help here, but the "how" of setting up automation there seems quite different from the native JSM automation menu - which is all I've ever experienced.
Many of the demos I find online are focused on stories and epics, where I need to see from a more issue only lens. Things like "if new issue arrives AND is from __ AND summary contains text like ___ THEN assign this org AND make this comment AND transition to CLOSED".
Any suggestions on documentation, tutorials or demos that focus on this type of automation or things that have helped you?
