How do you use the ITSM Sample space or demo service desk in Jira Service Management?

Kimmi Rawsthorne
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2023

Hi community! Kimmi here from the Jira Service Management Design Team :).

We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/testing/demo-ing a new service project.


To those who have used/are currently using our ITSM sample space or Demo service desk, we’d love to know:

  1. What intentions or goals did you have when you started using the sample project? Were you able to achieve those goals?
  2. How did you and your team use the sample project?
  3. What tasks did you explore or customize in the sample project?
  4. Was there anything you would’ve liked to have seen or been able to do in the sample space? Why?


Do you have any other thoughts you’d like to share about the ITSM sample space in Jira Service Management? Please comment on this article or leave feedback in product (See “Give feedback button” at bottom of side navigation), we’d love to hear from you.




Kimmi Rawsthorne

Product Designer, Jira Service Management Cloud

1 comment

Samuel Williams March 15, 2023

I'm interested inthis site


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