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The Customer doesn't see his task (subtasks) link on JST-832593

Davorin Kelenc
Davorin Kelenc Mar 14, 2023

Hi,

We resolved problem wenn i have task, but now i have same problem with subtask.

 

Youre idea dosn't work

  1. Go to SSD-3871
  2. On the top right you can see 3 dot.
  3. Click on the 3 dots and choose Move option
  4. Change the issue type to Emailed request and click Next
  5. Click Next on the confirmation page too

 

Pleas for yor help.

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Mar 14, 2023

Welcome to the Atlassian Community!

We can't see your support calls, so we have no context for your question.

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Suzi Firth
Suzi Firth
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Mar 15, 2023

Hi @Davorin Kelenc 

Sub-Tasks are currently only visible to internal users (site admins, servicedesk staff) so customers are unable to view them in the customer portal even if they are the reporter.

There is a suggestion logged with Jira to resolve and is currently under investigation by Jira to be added as a feature in the future.

https://jira.atlassian.com/browse/JSDCLOUD-1422 

 

Suzi

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