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How to disable editing for closed Jira issues (cloud)

Dreymann_ Thomas November 6, 2023

Hi all,

after a ticket has been closed, i would like to prevent users from writing new comments and editing their own comments.

I read tons of article and saw many solution for server like changing parameter in our workflow i.e.: jira.permission.comment, jira.permission.comment.user, jira.permission.edit.denied. But I could only get it working that you can no longer edit an issue, the comment always remains editable. 

Hopefully there is one with a new idea of solution?

Best Regard
Thomas

4 comments

Sanjen Bariki
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November 6, 2023

Hi @Dreymann_ Thomas ,

 

Welcome to Atlassian community!

Could you please go thorugh the below document to for the resolution..?

 

Kindly check and let me know If you have any quries.

Please accept the answer If it helps you.

Regards,

Sanjen Bariki

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Dreymann_ Thomas November 6, 2023

thanks for helping me - these documentation I also found and I made ff. changes to our configuration:

image.png

the result is, as I mentioned above, that nobody could edit this issue and make a new comment after closing this ticket. But, if I have make a comment before, I can edit this comment after closing the issue.

Maybe the server solution is different to cloud? 
Regards,
Thomas

Joseph Chung Yin
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November 6, 2023

@Dreymann_ Thomas -

Based on my understanding and experience, editing existing comments when the issue is closed can't be controlled.

Here are additional WF properties for your reference - https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Marc Koppelaar - Devoteam
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November 10, 2023

Hi @Dreymann_ Thomas 

I use the properties as well.

I usually set the following properties depending on the use cas.

If I want to make sue an issue can't be edited on the final workflow status I use:

Key jira.issue.editable with value false

If I want to make an exception, lets say for group jira admins, I use:

Key jira.permission.edit.user with value jira-administrators

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Dreymann_ Thomas November 13, 2023

thanks all for helping - this was the solution for me.

solution.jpg

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