Hello, Is there a way to JQL for any Bug that has a Story linked to it?
Olá, como faço para extrair relatórios de todo e qualquer ticket que minha equipe relata, mesmo que tenha que direcionar para um outro grupo solucionador, ou seja, preciso de um relatório onde posso ...
Hi, I've been trying to build a dashboard, but when I try to add the "Time to first response" gadget in my dashboard, but it doesn't show me any data. According to Jira's documentation, it may be be...
Is it possible to copy custom fields from one Cloud Instance to another Cloud Instance owned by the same company? Details? Please advise. THNX
Hello, Is there a trigger when we unassigning a user from a ticket? I would like to recalulate the deadline of the ticket in this particular case. Thank in advance Best Bruno
Does anyone know if I can make SLAs work with each Assignee’s time zone? We are only using SLAs for internal purposes and we have our Support team members located in three different regions (+ ...
Hello everyone, In the middle where we want to login with Jira Cloud "Microsoft", the xxx@xxx.com user e-mail address is automatically displayed. But when we click on this e-mail address, we cannot...
Hello everyone, I have it set up that project managers get a notification whenever a new issue is raised (sorry, in Dutch :) but you get the point). It worked great the first couple of w...
We have experienced that some of our customers needs to much support/help and creates to many tickets in a short period. This is not wrong, but we would like to use of recourses efficiently. We would...
Hello everyone! could someone tell me how to hide these transitions in the user's support request? Thanks!
Our organization has a lot of people. And I've a use-cases where I would like to provide a single way of authentication/authorization for all users of a particular group. Currently, while in...
I'm trying to create an Automation to sum up in EPIC of the hours logged in child tickets and the total should be in the a custom field visible I did something like this below but i could not make i...
...ummary"] standardF.each { field -> getFieldById(field).setHidden(true) } //method to get all Fields for Create public void showFieldsOnScreen(long id, List<FieldScreenTab> f...
Hi, In JSM i have a field called Assigned to Group i want to put that field Read Only. Please help me out how to configure the same. Is there any AddOn is available in JSM if yes please help me ou...
Users are filling the Service Desk form, but thei are not that intuitive, because help text placement. Right now the placement is: - Field name - Field input box - Field help text Ho...
Hi, Can i put the Assignment Group is Mandatory field actual it is showing Hidden field. Thanks,
I trying to create insight "Automation rule" with send mail about object(when object deteled) How to add atributes to email body and add who trigger this action?
Hello! I trying to add Insight automation rule. If new object created by some user, then create issue with information about actor. How can i get IQL for Actor? Actor = "User' - Doesn't work. imm...
Hi We have in our project 3 different types of issues, the customers can use, when creating a ticket via the portal (Support, Bug and New Feature). When they create a ticket via mail is the mail cr...
Hi, In Incident form i have field called Assignment Group it maps to Group field. If i click the drop down it is showing all the groups are there in JIRA software. but here my requirement is i want...
Hi, I want to show a Other Description field if i select Services/System Other only not in all the situations. Services/System (Drop down)---Syetem1  ...
I want to link an organization of Customers in two projects. so, I want to link the organization's email address in the project to another project.
Hi Now I can user very visible form when I choose request type in slack and I want to user this very useful form in other things in Slack. Is it possible to user form like request type in Slack exc...
Hello, I have a very simple automation rule which runs with a JIRA cron to post an external comment as an issue follow-up on the tickets that are in customer's bucket for more than 5 days. This cro...
I have a user with jira-servicemanagement-user permission but he cannot create an object schema in Assets. He can get in to the Assets area ok but cannot see the + button to create the object schema....
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