Does anyone know if there is a way to track if someone opens a ticket on the portal but does not contribute to the ticket i.e. opens but doesn't make an event change. We have a project whereby...
Added a new custom field to Jira. It displays on no screens and it is valid for only one project. Creating a linked issue through an automation rule utilizing Automation for Jira.&n...
I am using jira service management automation to send emails. When you receive the mail, may be added to the beginning of the subject. What's causing this? I am using outlook to receive emails....
Hi all, On our JSM portal we have incidents being raised via email to internal email address, this in turn is then forwarded to the Atlassian email channel. Our issue is that unless they have alrea...
We recently got a popup "This service project has configuration problems and may not work as expected." due to a email account issue. This was only visible when opening the project. Is there a way...
Slackでフォームをラジオボタンにすることは可能ですか?
Hi , i have a case. how to add fields Approval Path to Portal Customer? i just add approval path definition but in portal customer i dont see , can i add fields about approval path (becaus...
JIRAのWBSで期日管理をもっとわかりやすくしたいのですが、 ベースライン化ではなく、ある期日を締め切りAとなり、例えば上りで2週間の日程遅れが発生した場合、A地点で日程が赤くなったり(色変更は任意かと思いますが)、どこまで何に影響するかするかが、JIRAでは可視化できると伺いました。まだJIRA初心者なので色々調べたのですがみつからず、ご教示いただけると助かります。
I am trying to get the jira project tickets using Rest API POST method search. I am unable to include the order by clause in JQL json request body. Request body: { jql: "project = PISS", startA...
Is it possible to change type of custome field after we created already? If someone knows, please help me out.
We're keen to automate the creation of a new KB article once the content has been approved. We have a unique request type called Submit a knowledgebase article with approval flows. We have an auto...
Hi. I made form in jira service management by using field but I can't see form in slack. If someone knows, please tell me. Thanks.
We are exploring the possibility of setting up a full JIRA Service Desk portal wherein we will be receiving various types of requests/tickets from internal customers. Some of these tickets need to be...
Hi I have an automation so that the ticket that is in the status "done" reopen and go to a specific status following a comment from a customer. My question is how to prevent/how to block my clien...
Hello community! A help please! I have a portal for requesting payments, customers are active and able to request payments and refunds, however, there is a new requirement, appoint an approving man...
Hi Everyone, We have used JQL advance search a few times and it's great, but i am having a hard time with a specific one. I'm hoping someone has some insight on what i'm missing. Search that ...
Essentially I want to have KBs appear for our agents that are relevant to that ticket to help them save ...
Hi, I'm currently making some changes to the Issue view however when I have added them to the context fields and then removed due to a change of mind, it has then removed them from the top section o...
Hello everybody. I would like to ask a question about automatic reporting. I previously used an ITSM called Autotask, where: - I had a report generator, where I could create my queries and even de...
Hi, Scan settings | Atlassian Support | Atlassian Documentation In the Discovery tool scan settings, when a scan is ran the next scan date/time is never updated so the scan only runs once...
Hi, External Imports - Schema and mapping (atlassian.com) I'm using insight insight external imports, when I try to submit my schema mapping, i'm not able to make a reference to the user ...
I created a new queue in the project however when i am creating a new incident in the project, i am not able to see that queue in the dropdown.
Hi Team, I am new to scriptrunner. what is Difference between getValue() and getFormValue() in Scriptrunner, Behaviour? Thanks. Regards, Saqib Dar
Hi Community, JSM-DC: How I can achieve the functionality of copying comments from subtask to task every time a user comment on a subtask? Thanks. Regards, Saqib Dar
If you were the leader of the IT support team what questions regarding Jira Service Management would you ask a newbie?
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