Free account

Sake Beekman

By accident the team added a 11th user to Jira. Therefore we can't access our Free Jira account anymore. I just removed one person, so we're back to 10 users.

Can you please activate our Free version again?

Thanks a lot!

Kind regards, Sake

Anwesha Pan

Hi @Sake Beekman 👋🏻

Because community members do not have direct access to your site’s billing or administrative backend, we cannot make this change directly on your account.

However, since you have already reduced your user count back to 10 or fewer active users, an Organization Admin or Billing Admin can easily switch your Jira subscription back to the Free plan directly from the admin portal. You can follow the below steps:

1. Navigate to admin.atlassian.com —> log in with your credentials (if you have admin access).
2. Select your Organization / Site.
3. In the top navigation —> click on Billing (or go to Subscriptions / Manage Subscriptions).
4. Locate Jira in your product list —> click Manage (or the ••• menu next to it).
5. Select Change plan (or Explore plans).
6. Choose the Free tier option and follow the on-screen prompts to confirm the downgrade.

If you or anyone in your team DO NOT have Admin access then you can also do the following:

• You can open a direct billing ticket here: Atlassian Support
• Select Billing, payments and pricing → Account management, and explain that you reduced the active user count back to 10 and need the Free plan restored.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha