Admin Promotion Request for Orphaned Board on Free Account

Question

The sole board admin's account was deactivated, I am the only remaining member, and I need to be promoted to admin to reopen it. This is the board URL (https://trello.com/b/hBWWJmDR) .

Thank you

Samuil Enchev · Answer

Hi @Rodrigo Sanchez,

I understand this issue must be frustrating for you. I've created a support ticket on your behalf - TRELLO-228706. Please keep an eye on your email for updates, and we're here to help you through this.

Best,

Samuil

Rodrigo Sanchez · Answer

Thank you for the quick response, Tomislav.

Hope to hear good news from the forum support team 🤞

Tomislav Tobijas · Answer

Hi @Rodrigo Sanchez ,

I believe that when the sole board admin's account is deactivated, Trello typically promotes an active member automatically, although occasionally it may require manual intervention from the support team. 👀

I'll try to check with the forum support team (ping them 🛎️) to see what the procedure is in this case, as you're on the free plan, as you said.

Potentially, if you're the workspace admin, you could start a free Premium trial to be able to raise a ticket here

https://support.atlassian.com/contact#/

for this or similar cases. 🎟️

Cheers,

Tobi