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Hi, we use a fresh GHE.com instance and we want to see commits in Jira. How can we archive this?

Issue Summary: Problem: Organization Admin UI permissions are out of sync with the backend. Affected Admin: ******@gmail.com (Site creator for dotconn-issues). Affected User: *********@dotconn.net. Details: Both users appear as "Organization admin" when filtering the Directory and in the exported CSV user report. However,…

I can't reactivate my Confluence free app subscription, when I click the "Reactivate" the spinner just spins and nothing happens. If I try to re-enable it via adding a new app using the existing one then it just shows the error: "This can happen when a site is behind on payments. Try reviewing Atlassian Administration, and…

Hey, On android v16 Jira does not default to the space default work type (task in this case). It keeps defaulting to Epic. Known defect?

Hi Team, Is there a way in Jira to create a report where I can see how many profiles were created by the recruiter in Jira. I can select yesterday's date to see how many profiles were created yesterday. Is there any free plugin which can help me create the custom reports. Priya R

Hey there! For long I try to clean-up our issuelinktype names. Having a look again on my task I suddenly see tranlsations appear, but can't figure out how/when to change.... while linking issue shows german in frontend (wanted behaviour): jira admin for links shows english (with no way to alterate):…

Similar to https://community.atlassian.com/forums/Compass-questions/Embedded-Compass-component-search-query-inconsistent-component/qaq-p/2977084 When scorecards are applied to components via filter, the filter matches both Published and Archived components (and Add filter doesn't allow Archived components to be excluded):…

Hi all, We run a Customer Service Management (CSM) project (Jira Service Management, projectTypeKey customer_service) and are hitting a visibility issue that survives every configuration check we can find. Setup: organization correctly added under Customer access (Access tab), Sharing set to "Requests from their…

So here is the deal: I have one project for all our Tickets (JSM) and a second one where the status and equipment of all employees is tracked. Lets call them project "TASKS" and project "EMP" One status shows when somebody is on vacation. I now want to do the following and wanted to ask, if there is any possibility. I want…

Please ignore

I am trying to change the header of the login page for the customer portal. We have recently changed the name of our help centre but this change is not shown on the customer login page. I have looked at a 'Adding a login message' but this only allows the changing of the title not the header. Does anybody know how to change…

Is there a limit of how long you can use the Jira Free plan?

Dear team, I have an issue where the Panel Macro is used to create table to display content. This also also scroll feature enabled since there are several information for the users to check. Post last week outage, the scroll option is enabled but not all content is displayed. It gets truncated at the bottom. Please advise.…

Hi, Please see the updates in our plans below and let me know how we should proceed: * Jira (Project Management): I have downgraded our subscription to the Free plan. Could you please confirm that the change is reflected on your side? * Confluence (Documentation): Please re-activate the Free plan for us. I have also…

Hello Atlassian Support, I can no longer log in to my Trello account and I need help regaining access. Account: *** After clearing my browser cache and cookies, I was logged out, and now Trello asks for a 6-digit two-step verification code that I do not have. I have tried every recovery option available to me, and none of…

When is the Write PRD Skill going to be available?

Dear Atlassian Support, We have recently noticed a change in the appearance of Jira email notifications received by our users. We would appreciate confirmation that the design and visual elements shown in the attached screenshot are legitimate and have not been altered by a third party. Thank you for your assistance. Kind…

Presently, I am unable to uninstall (or even install) any apps from the Marketplace. I am a product admin, familiar with the process, but something is quite wrong. Both inabilities are troubling, but not being able to remove an app that is listed as a "Security Risk" is the higher concern. I have reported it to Atlassian…

Hi everyone, I’m trying to reactivate my Jira subscription, but the payment is not being deducted from my wallet. The reactivation process doesn’t seem to complete, and I’m unable to renew my subscription. Has anyone experienced this issue or knows how to resolve it?

Was muss ich tun, um die ROVO-App zu löschen?

This feature update was also published on the Bitbucket blog. Hi Bitbucket Cloud community 👋 It's Dave from the PM team with an update about a feature we've just released, one that solves a popular improvement request. When you're reviewing a pull request, it's helpful to distinguish between files that you've already…

Hey all. I just noticed, that in "Jira Admin Settings" -> "Fields" now show their translated name instead of the technical name. Example: For the backend, I have a name scheme for fields. It goes something like <Universal Backend name in English> (<Field number>) - <Field Type> "Alternative Internal Item Number (11816) -…

I would like to set up the Chat feature within Teams, with an Agent channel and a Request channel. However, I've started wondering what this experience will be like for everyone. For instance, will everyone in the enterprise see all chats in the Request channel? What is your experience like, if you've set this up?

Hello, 14 guests were accidentally added to a second board in our Trello Standard Workspace, which automatically converted them into billable multi-board guests. We have corrected their access and returned them to single-board guests. Could you please review and refund the two prorated charges of $412.44 and $31.56?

Hi, community members 👋🏼 I would appreciate it if you share your experience of remuneration automatic calculation in Jira. The entire workflow of my company is organized in the Jira Cloud. The time spent on tasks is recorded with the special add-on. Thus, you can calculate the amount per month: time for tasks x developer's…

Hi, Iam using Jira Premium Sandbox for the first time and running into some friction. Wanted to check if this is normal. What Iam seeing: Copying production data to sandbox is taking a long time Reviewing and deploying config changes afterward is also slow — lots of manual checking before we're comfortable pushing to…

Buongiorno, inseriti e-mail (utente) e password per accedere su atlassian il programma chiede di inserire un codice d'accesso ma, all'indirizzo indicato non riceviamo nessuna email come possiamo fare? Saluti

Been living with this for about a week and I've run out of ideas. Two things that I think are the same problem: When I pick a card up to move it, I don't get the usual tilted card following the cursor. I get a long thin vertical line. The drag still works - I can drop it where I want and it lands correctly - it's just that…

When trying to add a responder to an open Jira Service Management ticket it can't search for the responders when the Services filter is checked. It just spins and never finds anyone in the JSM tenant. My guess is a bad loop when the Services is checked. It spins on the Loading... screen when I search for a name with the…

I am trying to change the card paying for your software. I was directed to to admin.atlassian.com/billing. and was told to select payment methoid, but I cannot find that option to click. The invoice I'm trying to pay is [invoice number redacted]. Please let me know how I can do this easily as it is taking me too long.…