Atlassian Community

Hi, Space administrator is able to add customer to space but not add the customer to the organisation within the space. Is there a limitation for this? Appreciate some help here! 

Hello, How we can check which automation uses most steps , in usage we can see only cumulative steps used but no stats per rules, also in old usage page we can see how much time it runed but i cant check all of them. maybe Atlassian is going to add some deep dive export or usage stats?

All our projects are created using a standardised project template with a common set of workflows and fields. However, some projects do not require most of these fields. In our on-premises environment, we used the CreateIssueDetails URL with query parameters to pre-populate fields. This allowed us to provide a customised…

Hi My guest users that were able to sign on and use the space to which they have been allocated are losing access. There is no obvious indication as to the reason for it: They appear on the Atlassian user admin screen with guest access, and also still appears on the space access screen with the guest role. My searches lead…

Hello Bitbucket Support, One of my Bitbucket Free workspaces is read-only because it exceeds the 1 GB workspace storage limit. Before considering any history rewrite, I would like a server-side garbage collection and storage assessment. An authenticated REST API check on 6 September 2026 returned 103 accessible…

Hey Community, I've been experiencing some issues with BitBucket and Slack integration. After I connected BitBucket to Slack and configured whats needed, it works as expected but now if I try to change some settings on BitBucket side, the settings wont load. It's like this for a few months already

we want test jira project to clone of the bug management project,not tickets.we are planning to implement Self RCA forme.could you please suggest possible ways to do this without impacting production? and other concern is if we change the test project,any impact will be in that BM project.

Dear Trello Support Team, I am writing regarding my former Trello/Atlassian account, which was registered with an email address in Russia. On October 10, 2023, I received an email informing me that Atlassian was winding down its operations in Russia and Belarus and that my account would be terminated within 30 days. The…

We want to integrate JIRA and Google Workspace for our organization. Our primary goals for this integration are to streamline user management (auto-provisioning and deactivation based on Google accounts) and optimize our licensing costs by utilizing guest accounts for external partners. Could you please review the…

When a user fills out a Form on the Customer Portal, the form data is attached to the resulting Jira ticket. I need to access the specific field values entered inside that portal form (programmatically or via automation).

Hello, I am leaving my current employer, and would like to retain my Atlassian community posts/interactions over the years under my corporate account. Is there a way to transfer just the community portions over to my personal Atlassian account?

Our Bitbucket Standard subscription deactivated today, 5 September 2026, without our having cancelled it. We are attempting to reactivate it from Admin > Billing > Manage subscriptions > Inactive. When we click the reactivate action and proceed to payment, the request never completes - the Actions control shows a loading…

I have the project in my local pc with a git repository in bitbucket but I can not find it in the bitbucket web dashboard nor see settings of these projects. How can I find them in bitbucket web dashboards? Thanks in advance

There was a UI update for which quick actions are available under a comment. Quickly creating a task as one of them. This is now hidden behind the three dot menu all the way on the right. I would like to either - have the ability to customise which buttons we see as quick actions for my organisation - or for the task…

We lost access to our Organization Admin account for fdtigermaster.atlassian.net. No one in our team currently has admin privileges. Please help us restore admin access or assign a new Organization Admin. We can verify ownership via our company email domain.

Hi, I'm having trouble creating new pull request on /pull-requests/new. app.251220f92d2d675b056fc945e55c928f6fb92cda.js:sourcemap:1 POST https://bitbucket.org/!api/2.0/repositories/${workspace}/${repository}/pullrequests/?fields=links.html.href 403 (Forbidden). I'am able to push code from my local repo to bitbucket cloud

HI I can login to atlassian but not in bitbucket. I don't have the access to the authenticator app, and nor have the recovery codes. The user is also not managed by the atlassian, so the account owner can't reset the 2fa.

Hello, I’m having an issue with the billing status of my Jira site: sebasj2410.atlassian.net. My current Jira subscription clearly shows: * Plan: Free * 1 user * Payment method: None * No active Premium subscription is shown in the billing panel However, I received an Atlassian email stating that a Jira Premium Monthly…

Hi team, I am looking to implement RAID management in Jira. A better way than capturing it in a text box. Could you please help me with how best I can implement it? so that I can also generate reports and call out high risks, dependencies, etc. I was also curious about if I can use Atlas to achieve the same. Looking…

This gets a bit more complicated in that the Probability and Impact fields contain both Text and a Number (1- Low, 2- Low-Medium, 3 - Medium, etc.) I wanted this all in Jira so that I could have a real time Risk Register in Confluence. I couldn't figure out a way to do this in Jira so I tuned to Smartsheet to come up with…

Hello Jira Admins, It’s been a long time coming, but today I can announce a major milestone in Jira Cloud: after years of development and feedback, the New Workflow Editor now matches the capabilities of the old editor. You can fully configure your workflows including all the rules, transitions, and properties you love.…

Hi Atlassian Community, I’m looking for confirmation from an Atlassian expert regarding the capabilities and directionality of the Atlassian Data Lake. We are evaluating an architecture where Salesforce Asset data would be synchronized into Jira Service Management (JSM) Assets. The architecture we are considering is:…

Hi everyone! I’ve been working with Jira for a while, and as our projects have grown, we’ve added a lot of custom fields and workflows. Lately, the boards and filters are becoming slower, especially when switching views or loading complex filters. Has anyone faced similar performance issues and found good ways to optimize…

I work for a large (2,000+ people), budget-conscious organization where IT are the admins for our Jira instance. My teams have been struggling with estimation tools, especially remotely. We've tried everything from pointing on fingers to cards to post-it notes to third party tools with little to no success. The team wants…

I'm not sure if I'm the only person that does this, but we generally create 3 or so standard Jira Field Configurations shared amongst hundreds of projects. If a project needs a certain new custom field, we just add it to one of the standards, and limit the context to that one project. If another project needs it, it's as…

How can I bulk edit stories to apply a checklist t... I have searched the Community and read the instructions including link above but I cannot determine how to assign an existing Smart Checklist template in bulk to existing Stories. The Workflow automation works great for new issues, but I have many existing which need…

Hello, I've never used Atlassian or Loom (WTH is Loom?) but just got an email asking for billing details. Naturally upon seeing this I think, and I quote, "WTF", proceeding to login for the purposes of deleting the account. Seems like a straight forward operation, settings -> account -> delete account -> yes Im sure. But…

A Jira Plan is a multi-space planning and forecasting feature available in Jira Cloud Premium and Enterprise. Use them as another way to view work in progress, to plan and schedule future items for teams to work on, and to model if-then scenarios before selecting a specific path. Data Source All plans have a scope which…

I created a Jira Organization for a school project so that I could easily collaborate with my team and the owner of the project. I have now graduated, and want to use Jira for my own side project, but I am stuck as Admin of the Org I created for that project. The owner of the project is continuing to work on it and as such…

Estimados, Tenemos problemas con nuestra faturacion mensual. Nosotros hemos contratado un plan de standard de 6 dolares mensuales. y nos ha venido una facturacion de 300 dolares. Exigimos una explicacion. En este momento hemos cancelado la suscripcion pero exigimos que se nos extorne la cantidad.