Atlassian Community

I thought I'd asked this the other day but then noticed I put it in the JSM group. Doh! I've had a couple of useful suggestions (Thanks!) but I'm still not having any luck so I'll ask it in the proper group this time... I have a few Jira spaces and want to allow access to one of our vendors. They should be able to access…

Why i am getting Service Collection, Monthly, Standard (USD, Default, 15-10-2025) 3 agents . If there is one user sufficient then why you are Appling 75$ for three users. Let me explain and tell me how could i reduce the JSM number of licenses. 

With so many Jira issues and Confluence pages created daily, strong data loss prevention (DLP) is essential to stop confidential data from slipping in unnoticed. Do you run daily scans on new content, or rely on weekly/monthly compliance checks? Do you adjust schedules by project, space, or data sensitivity? How do you…

Can I add Fix Version as a default filter in the "All work" view instead of it being hidden under "More filters"? ------------------------------------------------------------------------------------------------ I have a question about the filter bar in the All work view (Search → View all work items). Current behavior The…

Hi community, Our client would like a feature that limits the number of approvals to one per group in multi-group approval workflows. Specifically, when there are multiple users in a group, once the first person in the group approves a request, the remaining members of that group should no longer be able to approve or…

I'm creating JSM requests through REST API with a documented procedure attached to the REST payload. These are the steps I'm using. 1. Upload the document as a temporaty attachement using: POST /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryfile The upload succeeds and th eresponse contains a…

We just got access to Premium and i am testing the ability to setup our opportunity solution tree in Jira Product Discovery. However i am pretty bummed that it seems you do not have the option of nested levels within a type, which was kind of the point for us. Our OST has like 3-4 levels of depth for the Opportunity type…

we would like to post weekly update in Projects App (Jira Cloud) to stakeholders. The stakeholders are defined as followers in the specified projects. The weekly digest configuration in Notifications is correct. The project is defined as "at risk". But only the owner receives the weekly email on Monday, not the followers.…

Hi, We have to renew AT-482807580 but we can't pay quote AT-482807580 Please can you help us ? Thank you !

I am used source tree version 3.4.7 before and it was very easy to copy the tag name in commit description section. But after update to version 3.4.12 now, I don't see the label in description any more. Is there any other way to copy a tag message direct in Source Tree UI instead open it in Git bash.

Hi, about 15 minutes after clone of repository, I get the Source tree Error 128 - not a git repository. The strange thing is that when i click the remote button from Source tree and I get the following error; Having trouble showing that directory Normally, you'd see the directory here, but something didn't go right. If I…

What are the SourceTree server requirements for Windows?

When i copy of dublicatw a board it gives a red sorry error on the updated iphone app

Hi, I’m experiencing an issue with the Use Agent action in Jira Automation. Every execution of Use Agent fails with: Error returned from RovoBad Request (400) This happens regardless of: * which Rovo agent I select; * which prompt I use; * whether I use smart values; * whether I include the Jira issue description; *…

Failed to assign Project Lead on Project Setting -> User&Role page even if the engineer was included into this SD

Hello, Somehow it's ended up that my single account has two universes: in the first one there are my own documents that I've been collecting, and in the second one there's access to shared pages. And for some reason, depending on Confluence's mood, I end up in one universe or the other. The problem is that I've now lost…

Hi all I am looking to certify my self on Atlassian and would like some advice on where is the best place to start, what the cost structures are, is there a "Full Access" to all certifications-type of case, etc? I am currently very familiar with [Cloud] Jira, JSM, Confluence and basic Bitbucket and would like set my…

'Google Drive' Macro no longer appears as an option to use. This option was noticed to be missing when a team member installed the 'Google Calendar' Macro. Existing 'Google Drive' macros in Confluence pages remain and the 'Google Drive' Macro appears in "Manage Apps". I get the error "seeing double" when I try to…

I tried the following per documentation * Go to > Attachments * Choose Edit in Office beside the attachment you want edit. Your browser will ask you to confirm that you want to open the file. There is not Edit in Office Option in the Attachment screen. When I go to the document and click "EDIT" it tells me to download the…

Hello together We use Confluence Cloud. Since 31.03.22 the option of edit is no longer available for the attached files. I am admin and have access to everything including Jira. - Does anyone know when these will be available again? - Does anyone know why they were removed? Unfortunately, this is not the first time. Thank…

When there is an implementation missing in a PR, I would like to add a general comment, because there is no file to add the comment to. However, for some reason Bitbucket shows this alert: "To add an overview comment, you'll first have to finish the review." How do I add a general comment for missing features to a PR while…

I am able to use MFA for atlassian but I had old bitbucket mfa as well, which i have lost access to. Now my admin only has access to atlassian user accounts not bitbucket separately, so he cannot reset it. Isn't there any other solutin other then waiting for 24 hours to reset my bitbucket account?

Hello everyone, I have recently been able to bulk upload into Jira via - Settings Cog > System > External System Import > Switch to the old experience > CSV This has been working for months, no issues at all and always end up with a outcome like the below line in the 'detailed log' 2026-08-07 00:06:04,995 INFO - 416 work…

I’m curious how people are handling this today. If a Jira group represents a set of users who should be Request Participants on certain JSM requests, what do you do when the group membership changes later? Do you update Request Participants manually, use Automation, maintain a script/custom solution, or simply accept that…

Hi. I have an asset schema with that have some attributes as object tha point to another schema. I have a filter in that attribute ( Vendor = ${Vendor}). Until today it worked perfecty. Today I've seen some new UI improvements and it stops to work. Anyone with the same problem? Any suggestions? Thank you

Hi Team, I am unable to see the Jira option in my Atlassian account for the following site: https://imoneypay-team.atlassian.net/ Could you please check whether Jira access has been enabled for my account and provide the required access? Please let me know if any additional information is required from my side. Regards,…

Hello Cavli, I need to raise a technical ticket on C10/C20, please suggest me the link for Service Desk. The I used use is not accessible now. Thank you, Prathibha 

I am not sure where the source of the bug is, but I will set out the details. It seems quite reproducible for me. OS: Windows 11 Pro x64 25H2. Sourcetree V3.4.31 (also first observed on 3.4.30) Apple iCloud Drive for Windows installed from MS Store (version - hard to tell, last updated 2026-06-19), logged in with a normal…

Recently, about a week ago, I stopped seeing the "New comments" (backlight in red) message in my cards when someone made a new comment. What's the problem? Please help.

assuming I have teams properly defined in jira teams app I want automation to find the first team of the user and assign the issue to this team. not hard coded I have many users.