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Edit Resolution Field on a Closed Issue

Cey Dimpre

Hello,

I would like to edit the Resolution Field on a Closed issue. I've always been able to set up this through workflow transition :
- All to Closed : set a workflow transition on Resolution Field & set the Value to Done
- Closed to Closed : set a workflow transition on Resolution Field & set the Value to "Empty"

I appears that the Empty value is not available anymore so my question is :
What can i do so when a ticket is closed, i can open it & edit the Resolution Field (change from Done to Won't Do for example)

thanks a lot for your help
Have a nice day

Accepted answers

James Gamble

Hola Cey,

Yes, you can edit the Resolution directly on a closed Jira Cloud work item without running another workflow transition, provided the Resolution field is available on the work item’s normal View/Edit screen.

Atlassian added that capability to the newer Jira Cloud work item view. Their implementation note says that when Resolution is configured for the work type in the screen scheme, it appears as an editable select list on a closed work item. For a company-managed space, I’d first check the screen used by that work type: Space settings > Work items > Screens. Find the screen scheme used by the affected work type, open the View/Edit screen, and make sure Resolution is included.

If Resolution is already on the screen but still isn’t editable, check the workflow status properties next. A final status can explicitly block editing with: jira.issue.editable = false.

To Summarize:

Add Resolution to the work type’s normal View/Edit screen, ensure it isn’t hidden by the field configuration, and ensure the Closed status isn’t configured as non-editable.
Once those are true, you should be able to open the closed work item and change Resolution directly from the work item view, for example, from Done to Won’t Do, without performing a transition.

Note, I’d still be careful about clearing Resolution entirely this way. Jira treats a blank Resolution as unresolved, and Atlassian’s documented best practice is to manage setting or clearing Resolution through workflow logic because reporting, filters, and strikethrough behavior depend on that field.

Thanks,

James

All comments

Gor Greyan

Hi @Cey Dimpre,

Welcome to the Atlassian Community!
For a closed work item, the recommended approach is still to handle Resolution through workflow transitions, rather than making the Resolution field directly editable.
If you need to change Done to Won't Do, you can create a Closed —> Closed transition and use the Set work item fields post-function to set Resolution to Won't Do.
If you need to clear the Resolution, Atlassian has changed how this is configured. Instead of selecting an Empty resolution value, add the Clear field value post-function and select Resolution.
This is important because Resolution should be cleared when reopening an issue; setting it to a value such as Unresolved is not the same as having no Resolution.

Regards,
Gor

Tomislav Tobijas

Hi @Cey Dimpre ,

Question - what's the use case here when you're clearing out Resolution field? I mean, Jira basically determines if work item is compled by Resolution and not by status.
For example, work item can be in In Progress status with Resolution "Done" and Jira will look at that item as completed.
You can find more info on that here: Best practices on using the "Resolution" field in Jira Cloud 📚

Note that setting resolution might depend on space permissions scheme (if talking about company-managed spaces) and Resolve Issues permission.

What I also use (as a workaround) for clearing resolution field in case we forgot to add post-function/action on workflow is manual automation which would do just that.

JSON

{
   "fields": {
      "Resolution": null
   }
}

Hope this helps.

Cheers,
Tobi

Josh

The usual way is to correct Resolution through the workflow rather than editing the closed issue directly. Add/use a Reopen (or equivalent) transition, put the Resolution field on that transition screen, and configure the transition to clear the field (in Data Center this is the Clear Field Value post-function; in Cloud use the workflow’s clear/update-field option if available). Then have the close transition set Resolution to the appropriate value again.

Also check that the reopen transition is available from every status that can lead to Closed and that the Resolution field is not hidden in the field configuration. I’d avoid creating an “Empty” resolution option—an unresolved issue is normally represented by a blank Resolution, not a value named Empty.

Cey Dimpre

Hello,

Thank You everyone for your help, i'm already aware of everything you just shared but in fact nobody actually answered my question.

- How can I directly edit the Resolution Field on a Closed ticket ? (without going through transition, just editing the field)

Thanks a lot for your help on this matter

Have a nice day

Best Regards

James Gamble

Hola Cey,

If Resolution is already on the screen but still isn’t editable, check the workflow status properties next. A final status can explicitly block editing with: jira.issue.editable = false.

To Summarize:

Add Resolution to the work type’s normal View/Edit screen, ensure it isn’t hidden by the field configuration, and ensure the Closed status isn’t configured as non-editable.
Once those are true, you should be able to open the closed work item and change Resolution directly from the work item view, for example, from Done to Won’t Do, without performing a transition.

Thanks,

James

Tomislav Tobijas

@Cey Dimpre but by edit, you mean change the value and not set it to "None"/null? If so, what James said would work - if work item is editable in Closed status, and you add Resolution field to edit work item screen 👈, you'll have a select list-like experience for Resolution where you/user can change the resolution if they need to do so.

Btw, that automation I've posted earlier seems to work only if work item is in "To Do" or "In Progress" status category. So, only in blue 🔵 and gray ⚫ statuses.

Cey Dimpre

Hello,

I'll join some screenshot, i did everything you said & still i cannot edit the resolution field on a closed work item :

Once again, thanks a lot for your help on this, what am i missing ?

2026-09-29 13_16_35-Prod _ Microsoft Teams.png

2026-09-29 13_18_25-Prod _ Microsoft Teams.png

2026-09-29 13_19_13-Conversation _ RAMONET Julien _ Microsoft Teams.png

2026-09-29 13_19_58-Prod _ Microsoft Teams.png

James Gamble

Hola Cey,

Thanks for the screenshots. They’re very helpful, and they rule out most of the usual causes.

Given your screenshots, I’d check one last thing before calling this a product issue: confirm that the specific work type you’re testing is actually using this exact screen scheme.

Go to Jira settings > Work items > Work item type screen schemes and find the scheme associated with the EPROD space, then confirm that the affected work type maps to `EPROD US Screen Scheme`.

If it does, then you’ve effectively checked all three layers: workflow status is editable > affected work type uses the expected screen scheme > Resolution is on the View/Edit screen

At that point, I’d expect Resolution to be editable on a closed work item based on Atlassian’s documented behavior.

I’d then raise this with Atlassian Support and include the exact screenshots you posted here, along with the affected work item key. I’d also reference JRACLOUD-11444, as your configuration now closely matches the scenario described there.

Thanks,

James

Tomislav Tobijas

@Cey Dimpre You probably don't need this workflow property jira.issue.editable = True as that's generally the case. You usually use this if you'd like to limit editability, so setting the value to False.

Can you take a look at the permission scheme and check who has Edit Issues and Resolve Issues permissions? Also, you can edit other fields but not this one (if I got it right)?

I'm also guessing you don't have multiple "Resolution" fields (if you've checked the fields list) and that this one visible in one of the screens is actually a system field 👀

Cey Dimpre

Hello,

as You can see, everything matches & the permissions are ok (im administrators)

Thank You again for your help

Tomislav Tobijas

Hey @Cey Dimpre ,

I was talking with support about something similar so we discussed your issue as well. The team also shared with me that they apparently reopened ticket back from 2006 🫠 on which, as I can see, you already left a comment: https://jira.atlassian.com/browse/JRACLOUD-11444

Hope this will get sorted out soon.

On another note, all of those permissions we've mentioned actually don't work 😅
We've just figured out that "Resolve Issues" and "Close Issues" don't do anything at the moment > see https://jira.atlassian.com/browse/JRACLOUD-95369

So yeah… there's that.

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