Refund request + cannot cancel Confluence Premium subscription

Sergey Shevyakov

Hi Atlassian Team,

I need help with two issues on my account

1. Refund request - USD 13.20, charged on October 2, 2026. This is the first payment after the trial period for Confluence Premium. Per your refund policy, monthly subscriptions are refundable within the first paid month after trial. I am within this window and requesting a full refund.
2. Cannot cancel - When I try to downgrade from Premium to Free, the system returns an error and does not allow me to complete the action. I am technically unable to cancel the subscription myself. Please cancel the subscription on your end to prevent the next charge on November 1, 2026.

Amount: USD 13.20

Arkadiusz Wroblewski

Hello @Sergey Shevyakov

This is a peer-to-peer Community, so we cannot access your billing account, cancel subscriptions, or process refunds.

I recommend contacting Purchasing & Licensing directly:

https://www.atlassian.com/company/contact/purchasing-licensing

Please provide your invoice details and the cancellation error privately.

I also recommend removing your invoice number and card details from this public post for privacy reasons.

Best,

Arek🤠🧙‍♂️