NÃO CONSIGO MAIS ACESSAR MINHA CONTA TRELLO

BLU Smart Stay

Não consigo mais logar no Trello com o antigo e-mail usado na minha organização. Recentemente minha organização mudou de nome, o e-mail que antes era utilizado, foi migrado para o novo endereço, contudo todas as mensagens permaneceram e tudo mais, inclusive continuo recebendo os e-mails que são enviados a ele, porém não consigo logar mais na minha conta antiga do Trello, todas as informações que tinha salvo lá, agora não aparecem mais. Podem me ajudar com isso?

Tomislav Tobijas

Hi @BLU Smart Stay ,

What happens if you try to log in with your original mail address? 👀

Generally (if not IdP synced), when an organization changes its domain, Atlassian accounts do not automatically update. If you logged in with your new email address before the accounts were linked, the system likely created a new, empty Atlassian account for you. Your original data remains tied to the Atlassian account associated with your old email address.

So, try this:

1. Log Out: Log out of the current empty Trello session.
2. Manual Login: Go to the Atlassian login portal and manually type in your old email address. Do not click any third-party SSO buttons.
3. Password Reset: If you do not know the password for the old account, click Can't log in? to send a reset link to that inbox (which you mentioned you still receive emails for).
4. Verify Data: Once logged in, confirm your original boards are visible.

This article might help out: Recovering your Trello account 📚

If nothing works, you can reach out to the official support team here: Atlassian Support: Pricing, Billing & Licensing > select Your Account > Log in issues and submit a ticket 🎟️
The official team should be able to help out.

Cheers,
Tobi