Community resources
Community resources
Community resources
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Jira Service Management
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I have many Service Desk projects for many different real world "Events". What we would like to do is to only maintain 1 Service Desk project but the Events visible to a Service Desk user in a drop ...
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When a Primary Incident is linked to a PIR in JSM, an Incident Summary card is rendered on the PIR issue, showing a fixed set of fields pulled from the Primary Incident: Incident created / ended, Ong...
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Hello Atlassian Support, We are configuring customer notifications in Jira Service Management Cloud and would like to display, in the email template body, the users added as Request Participants (id...
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Required fields in their quest form are being bypassed, allowing customers to send requests without completing them, even though they are set as mandatory. This results in incomplete information and ...
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I opened a new Service Management for our helpdesk. I didnt adjust something but every mail that i sent to the default atlassian mail adress doesn't create a ticket. in the logs I only get ...
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Aqui está o texto para o fórum: How long does automation limit reset evaluation typically take? Category: Jira Cloud / Automation Hi everyone, I'm currently dealing with a critical situation ...
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Hello, I have an object type containing all the employees, each employee has mainly 2 attributes, one of email adress, and the other of "Site", I want when someone opens a ticker from the po...
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I have found some posts similar to this and have tried to come up with a solution but have had no success. I have a form for news starter/leaver/role change and the first question is a radio button....
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I'm looking to have the contents of my portal forms populate the description field in my Service Desk queue. I have an automation flow set as follows: - Trigger: Forms Submitt...
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Hello everyone, I have an issue with one of my jsm espaces. When I opened it, I had an error like that: Some problems need your attention The user to run automation rules is misconfigured &nbs...
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The Jira field 'Category' with field type 'Category' is always on 'CLOSED'. I am talking about this field: When I try to edit this field, I receive the following message: "This field was...
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Hello community, I'm preparing for my Jira ACP-120 exam. Can anyone guide or help me through the preparation part. Any suggestions regarding the notes, materials, Sample papers etc will help. A...
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I have a working integration setup between JSM (both PROD and Sandbox) and Microsoft Teams. Currently, all alerts go to one Teams Channel. Recently, I wanted to categorize this and forward alerts to...
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Hi community people! This is what I want to achieve: In a JSM form the user filling in this form must select the name of a person (from Assets). Based on this selection the mobile phone number of t...
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I am having difficulty finding where I can customize what is shown in the Jira service portal when a Confluence Cloud knowledge base is linked.
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Problem: Our backend creates JSM tickets via POST /rest/servicedeskapi/request with raiseOnBehalfOf for external customers (no Atlassian account). When the ticket is created, the customer receive...
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Hi, In JSM cloud how can you auto add people cc'd in an email initiated request to the request participant field? When using Rovo to research, the instructions are outdated.
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Hi everyone, I’m new to Atlassian tools and recently started exploring Jira for project management and task tracking. I would really appreciate advice on: What is the best way to start learning J...
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Hi All, would like to know is there anywhere that I can do the below to correct the above scenario. I have an automation workflow that match the dept and auto select the approval. while in t...
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Hi! I want the “Due Date” field to be viewable in the customer portal when ticket requestors view the tickets they raised. Is there a way to add this to their view?
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hey brothers ihave this porblem you can help me
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Bonjour DT Shop Support, Je vous contacte concernant la vérification d'identité de mon compte. Je souhaite modifier l'adresse e-mail associée à l'authentification à deux facteurs (2FA) de mon com...
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We cannot create a support ticket for the service Atlassian Jira Service Management https://support.
https://support.atlassian.com/contact#/ sambasafety.atlassian there's no option to create a support ticket for issues
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I'd love to hear all ideas on how different SaaS companies are using JSM to assist their client/customer success teams!
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Hi, I'm trying to link Sentry for alerts following this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ However, when I access the general Ope...
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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