How to Use JSM for Customer Success Teams

[Tyler Manning]

I'd love to hear all ideas on how different SaaS companies are using JSM to assist their client/customer success teams!

[Matteo Vecchiato]

Hi @Tyler Manning ,

Thank you for your post.

Trying to give a different reply than the classic one, I can show basic uses of SaaS that offers IT products to their clients:

• JSM for collecting features/modules activations, change requests, bugs
• JSM for issues about billing
• JSM for incidents collection
• CSM for automating customer helps, based on KB
• JPD for managing internally the ideas and product roadmap

Hope it helps