Use Automation to auto populate the description field with the contents of Forms

[Renee Kirchoff]

I'm looking to have the contents of my portal forms populate the description field in my Service Desk queue.  I have an automation flow set as follows: 

- Trigger:  Forms Submitted - Any Form

- Condition:  Forms attached - Forms: Any form; State: Any state

- Action:  Edit work item set values for "description field {{issue.formResponse}} 

I tested by submitting a ticket using a form and my description field is empty.  I'm hoping somebody here can help me figure this out.  

[Bill Sheboy]

Hi @Renee Kirchoff 

To access the data in the submitted form, please use either the {{forms}} smart value or map the form field to a work item one.  To learn more, please see this knowledgebase article:

https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

Kind regards,
Bill

[Renee Kirchoff]

TY - looking into that now

[Olha Yevdokymova_SaaSJet]

Hello @Renee Kirchoff 
An alternative solution may be Smart Forms from my team wich allows you to map all form answears without automation to description field and gives you more control on field mapping and behaviour.