How to bypass the approval in the workflow if the approval(ID not longer valid) in the jira

[PMO]

Hi All, would like to know is there anywhere that I can do the below to correct the above scenario.

I have an automation workflow that match the dept and auto select the approval. while in the midst of domain migration, there are few jira ticket that stuck with the old acc ID where the approval cant approve the ticket.

Appreciate anyone can advise i have used the transition it failed not any reaction.

[Dexter de Vera]

Hi @PMO ,

If you are looking to change the approver for a specific ticket, and you have either Product Admin access or Project Admin access (for team-managed projects), you may use one of the following approaches:

1. Manually update, or perform a bulk edit on, the user in the Approvers field (assuming the workflow approval is based on the Approvers field). Once updated, the new approver will be able to approve the ticket.

2. Modify the workflow by adding a new transition from the For Approval status to the Approved status. After publishing the workflow changes, you can manually transition the affected ticket to the Approved status.

Don't forget to update your Approval Automation with correct user.

Hope it helps

Thanks!

[Trudy Claspill]

Hello @PMO 

Welcome to the Atlassian community.

What type of Space does this concern? I assume it is a Service space, but is it Team-managed or Company-managed? You can get that information by clicking the ellipses button next to the Space name in the navigation panel on the left. The information will be the last two lines of the pop up that displays.

Do you have any level of admin access? Are you an admin for the Space or an admin for the Jira app?