trying to auto fill a ticket summary from a form radio button section

[Luke Verheyden]

I have found some posts similar to this and have tried to come up with a solution but have had no success.

I have a form for news starter/leaver/role change and the first question is a radio button. I want the data from the radio button to populate the summary of the ticket so we can see what type of ticket it is.

I have given the radion button section a field key of RadioStarter and set the summary to hidden in service requests.

Ticket type - {{forms.last.answers.RadioStarter.label}}

Above is the automation I have got and the jquery to get the data. It completes with no errors and Ticket type - shows in the summary box but it isnt pulling the data?

[Aaron Pavez _ServiceRocket_]

Hi @Luke Verheyden 

Seems you are using the wrong smart value

https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

Example
If the selected value in a choice field with the field key Location is ‘Sydney’; {{forms.last.Location.label}} will return ‘Sydney’

Here Location its the field name.

Whats the radio field name on your instance?

Regards

[Luke Verheyden]

the field display name is "Please Choose One of The Below"

{{forms.last.Please Choose One of The Below.label}}

I'm guessing it should be the above

[Aaron Pavez _ServiceRocket_]

Yes. The radio button called  "Please Choose One of The Below".

And use the smart value you mention

{{forms.last.Please Choose One of The Below.label}}

Regards

[Luke Verheyden]

It seems tha this does not work either. I am not getting an error with the automation and the Ticket Type - text is showing.

I did find this link 

https://community.atlassian.com/forums/Jira-Service-Management/Automating-ticket-summary-using-form-data/qaq-p/2660463

which talks about the ID of the radio button field but I cant seem to find the ID mentioned in teh answer

[Aaron Pavez _ServiceRocket_]

OK now i see the problem.

1. Have you linked the field to a form field? If so, you need to use the custom field ID like this {{issue.customfield_10098.value}} or like this {{issue.SF Radio buttons.value}}.

2. If you havent linked the field, you can use the forms.last.IDHERE

Regards

[Luke Verheyden]

I have not linked anyhting, i presumed I coudl set the field key and use that. 
Am I looking for the ID of the radio button field then?
{{forms.last.ID.label}}

[Aaron Pavez _ServiceRocket_]

Got it.  now i now why, at last. Took me a few minutes.

1. You are using the Work item created. when you use that, you cannot use {{forms.last...}}, you can use it only with Forms submitted action. This will be easier by using forms submitted. If you need Work item created, keep reading.

2. read the documentation part "Access smart values without using the Forms submitted trigger"

3. Get the form id

4. Add a FIELD KEY to the field in the form (this is a must)

5. example for the radio button Notes:

{{issue.forms.eb920c38-7b6d-4bd8-a754-09ee9e2003d2.conference-notes.first.label}}

(conference-notes its the field key for the forms radio button)

Happy config!!

Regards

[Luke Verheyden]

okay this make sense actually, I will try it both ways and see what happens, thanks for your help so far!!