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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We currently have customer notifications disabled because we decided to stick with using email rules only. This means customer notification on comment is disabled. I am currently trying to setup a ru...
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Is there some reason Atlassian has decided that an Organization Admin - the highest level permission - is the right permission set to manage portal-only users instead of the user access admin role? ...
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Hi everyone 👋 We’re currently using Jira to manage Third Party Requests, and our form requires an attachment for all submissions—which works well for onboarding new partners. However, we now need t...
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With the new layout, I do not see the post functions option on transitions. I am trying to have a transition from one status to a "Done" status, and actually resolve the ticket. Thanks,
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I am running an automation script to perform a series of external imports, and sometimes the API will get stuck in the RUNNING state, and I need the state to be IDLE before I can start the import.&nb...
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According to the JIRA documentation, I created a token inside the schema and successfully imported items into the schema, however, all activities are showing "unknown user". Since I created the toke...
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Hello, We are SKC, We have a Jira subscription, and I accidentally purchased a premium subscription. It was a free trial. My employer had apparently already reverted the subscription to the old vers...
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We are looking for a way to take scheduled snapshots of a Jira dashboard on a weekly or monthly basi
For my client, I created a dashboard for their JSM Cloud project. It includes pie charts, bar charts, etc. (standard Cloud dashboard gadgets). Now, the client would like to have the possibility for w...
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Hello, In my Automation Rule I am trying to get a true or false answer from this piece of code: {{issue.labels.contains("businessvalue-laag")}} Which I saved in a variable. That variable is then s...
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Hello, Can you please share me an automation that I can use to sync the comments from JSM ticket to JIRA and vice versa? When a ticket is escalated to the dev or dev ops team from the Helpdes...
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Our Jira Data Center is integrated with Microsoft Active Directory using LDAP. We are looking to display the reporter's department information on the issue view screen in Jira Service Management proj...
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Hi community, I have installed the Jira app in my Google Chat, and so far, it has been working just fine. But when adding it to any new chat/space, I get stuck at the configuration step. 1....
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Hi, I have an attribute on an object that can store multiple references to other objects. In this case a 'Business Application' object that has a field for 'Technical Owners' that can hold multiple...
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Hi Community, I created a backup from our productive environment and I want to restore it to our test environment. And the zip file is looking how it should. The zip consists of: data folder logo...
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I have an internal company Jira instance that is linked to our JSM Cloud instance using the Application Tunnels. We frequently link tickets between these two environments. For example, we link custo...
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Hi Community, I'm working on a more advanced Jira Automation rule and have hit a roadblock that I eventually solved. I'm sharing the journey here to help others. My Goal: I want to create a sing...
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Jira now not able to copy & paste from forms attached to Jira Service Desk tickets. We have forms attached to tickets with job descriptions for staff, before we used to be able to copy & pas...
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Hello , When I open an object, I can see the “Linked objects” section, but it is always empty and I don’t have any option to create or select a link. My goal is to link two objects together (for ...
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Hi all, regarding to following post What are trusted users in Cloud? | Jira and Jira Service Management | Atlassian Support. What is the alternative, when this function is ...
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Hi Everyone, Send help. So basically, I want to show the 10% & 15% in the customer form when the Name is selected from the first field. Here is the sample Asset that holds the 10% and 15%. ...
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Looking to create a query, automation or report that would return any Employees who have more than 1 Laptop assigned to them in Jira Assets. Have an Employee object type that would have inboun...
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We are using JSH with a Helpdesk linked to Confluence. Our Confluence sites use cross references which are smart links. When these links are displayed in JSH Helpdesk, the link is rewritten to point ...
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Hello Jira Enthusiasts, when agent receives the ticket I want to add groups in the assignee fields along with users and i want to asignee to groups or users .
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Where I cant see any rule or changed made by team in the activity history
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I'm trying to configure Jira integration between our JSM Operations (Opsgenie?) and our Jira project, such that when an issue is raised in our project, a subsequent alert will also be raised to page ...
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