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Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Team is reporting auto responses like this when emailing in to Jira Service Management: Your request to xxxxx@xxxx.atlassian.net could not be created. If you would still like t...
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I'm building a workflow where some additional fields are populated by the person handling the request before they transition it to an approval step. I want to show those fields to the approver, but ...
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Hello. I was hoping to see more pop-up ads in my productivity tools. (yes, a heavy dose of sarcasm) How do I make it stop?
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I'm trying to use cascade select lists but it feels it was poorly implemented. It doesn't allow both options to be required in the form, just the first one. It doesn't show the child option in a w...
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Does the Assets reporting really suck or am I missing something? I need a very simple report that I can send on a weekly basis. I have a field called "Expiration Date". I want to list all of the obje...
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Preciso que quando selecionar o Valor do campo customizado altere o Valor do campo customizado do Assets, os dois campos tem o mesmo valor
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I had an Atlassian account for service desk (cloud) with the older company email address, which I now can't access. (My current account uses a new company email address in a new domain) The fir...
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We have a support portal available to our customers to submit tickets by request type, and within the support portal, we have a knowledge base linked. We recently opened up two email addresses for sp...
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I'm trying to build a custom integration with JSM, so that we can raise incidents from some internal tools. However, the Create Incident API returns a 404, claiming I've found a "dead link" if I...
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I have created a project with the incident management feature enabled. Although I have an agent license in Jira Service Management, the 'Affected Services' field does not appear on the issue screen....
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I have Jira Service Management Cloud. I am an Office365 and Jira administrator. We also have a shared mailbox in Office 365 with the address help@mydomain.com. Several people have access...
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What is character limit for description
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Hi Team, I came across this article: 🔗 How to prevent issues from being closed while the sub-tasks are still open in Jira — it recommends modifying the workflow to hide the transition to the Resol...
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Hi Community, I'm looking for a **native way in Jira Cloud** to access and use **metadata from users synchronized via Azure Entra ID (formerly Azure AD)**. What I'm trying to achieve is to **automa...
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Hello everyone, I am wondering if there is a way to refresh a JSM Cloud Sandbox with Live environment data? It would be good if our Sandbox was a like for like so we could complete some testing of ...
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I am trying to add a user to the stakeholders field, but I am unable to do so. I am using JSM Premium. I have given product access to JSM's User (agent) and Jira Administration. I have set the pro...
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Not Getting Option of Execute , Add to test Cycle in Jephyre Action
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I would like to modernize the log in page where our customers log in to lodge an issue or find a knowledgebase article. I would like to have a tile called knowledge Base Articles and another one cal...
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Any recommendations for features, more information needed, suggestions on creation attributes?
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This article describes how to do what I need, but additional field types are needed: date or date/time, and the priority field: https://support.atlassian.com/jira/kb/how-to-link-a-custom-field-with-t...
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I wish the Organization field in the Work Item view had the ability to become a drop down selector instead of typing ( /select an option). Would be much more efficient when processing tickets. Since...
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When I try to use Extension for Jira Service Desk add-on it will not enable. We are using Jira 9.4.4 version and the Extension for JSD version 7.0.3-j9. I have tried to upgrade the add-on to 7.0.4-j9...
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We're migrating from an in house help desk to Jira Service Management. All the heavy work has been completed only to find we can't send daily updates without including hyperlinks. The inability to se...
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Hi, one provider I bought a product from uses Jira Service Management to give us support. I noticed that I was created by them as a user using my email with gmail, and I was able to create tickets an...
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Receiving the following error when refreshing the on-call schedule. Error "message":"Too Many Requests"
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