Jira Service Management - Microsoft Teams Integration

[Vipeen Sekharan]

I have a working integration setup between JSM (both PROD and Sandbox) and Microsoft Teams. Currently, all alerts go to one Teams Channel.

Recently, I wanted to categorize this and forward alerts to different Channels based on their type. The issue is, I am unable to choose a Team when I try to configure the integration. It doesn't display any Team that are available in MS Teams. I am sure it used to display them earlier. Screenshot attached to show the issue. 

The Enterprise App named 'Atlassian-ChatOps' in Azure has required permissions with Admin consent such as

• Team.ReadBasic.All
• Channel.ReadBasic.All

along with few more. And the existing integrations working is a sign that necessary permissions have been configured.

The tenant itself has been connected for both PROD and Sandbox for years. Screenshot attached. 

To make things worst, I did a reset of the current integration in SBX and now I have the same problem with it. 

Summary: Tenant is connected, permissions configured for Enterprise App in Azure, already a working solution, but unable to reconfigure it nor add a new integration. 
Any suggestions will be helpful.

[Marc -Devoteam-]

Hi @Vipeen Sekharan 

This is probably related to permissions on the MS Teams tenant.

Also what type of subscription do you have Free, Standard, Premium or Enterprise?

https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/