When a Primary Incident is linked to a PIR in JSM, an Incident Summary card is rendered on the PIR issue, showing a fixed set of fields pulled from the Primary Incident: Incident created / ended, Ongoing incident, Time to resolution, Assignee, Priority, Responders, Affected services.
The problem: this set is hard coded — there is no way to add, remove, or reorder fields in the card. Custom incident fields important to review process (e.g. Severity, Customer Impact) cannot be surfaced here, and there is no configuration option under Project Settings → Work Types → Post-Incident Review to change this.
Ask: Is there any way to configure which fields appear in this card that I'm missing? If not, I'd like to raise this as a suggestion — teams should be able to tailor the Incident Summary card to match their incident tracking setup, just like field layouts can be customized on other work types.
Related: There is an existing feature request JSDCLOUD-12167 covering PIR template customization broadly, but it does not specifically address the Incident Summary card and the ability to configure which fields are pulled from the Primary Incident.
Has anyone found a workaround?
