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error in jsm automation (service project has configuration problems and may not work as expected)

Diallo
May 19, 2026

Hello everyone, I have an issue with one of my jsm espaces. When I opened it, I had an error like that:error_jsm.png

Some problems need your attention

The user to run automation rules is misconfigured

 

Automation rules run as a specific user. The user selected to run these rules no longer exists or does not have sufficient permissions anymore, so automation rules have stopped running.

Select another user

and when I tried to change this user to another I can't, I just saw no options, everything works in this space but I don't know why I have had this issue for 2 months

1 answer

1 accepted

3 votes
Answer accepted
Nikola Perisic
Community Champion
May 19, 2026

Hello @Diallo 

Which permission did the previous user had when they were on the project?

Diallo
May 19, 2026

hello @Nikola Perisic , thanks for your feedback, i check the user access, i had to put user agent on his permission, it's ok now.

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