What determines the knowledge base listing in Jira's service portal?

[Jim Gilliam]

I am having difficulty finding where I can customize what is shown in the Jira service portal when a Confluence Cloud knowledge base is linked.

[Arkadiusz Wroblewski]

Hello @Jim Gilliam 

Existing Confluence articles:

JSM project / service space → Knowledge base → Categories → select category → Add article

Create new article:

Knowledge base → Create article → choose linked Confluence space → write → publish.

[Marc -Devoteam-]

Hi @Jim Gilliam 

And in addition to @Arkadiusz Wroblewski 

Also see JSM project / service space → Knowledge base → 

Control article suggestions and define per request type which content to show.

You will have to label your pages in the KB space