Community resources
Community resources
Community resources
Jira Service Management
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QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO. Não aparece a opção de adicionar uma resolução. Como resolver isso?
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During a regular admin audit of our instance, I found that 2 users were able to install apps on our instance. Neither of them have product admin access, and only one is an admin on the project in whi...
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Hi, We have a Jira project that we use as a task template when creating other client projects. I wanted to update the issue types in this project template, but the issue type scheme is s...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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...s true more often than not, is that they are providing whatever information we've requested of them when we placed it in 'Waiting on Customer' status. However, oftentimes we find that when the c...
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difference between "Invite people to Jira" vs "add people" from the "Teams" menu - "Invite people to Jira" vs within a project : on left hand side under the "Directory" headin...
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Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic whe
I have succesfully implemented the automation as described in this article: Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic when the Epic is cloned ...
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It's my first time to here about JIRA so plz friends explain to so that i understand more.
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demo service project - "Invite your team to explore Demo service project" From Demo service project, select Invite team Add your teammates to join you as agent...
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I have a dropdown menu tied to an asset field called Store. I need to create an automation that will set the asset value in the Store Location field to 0000 once a ticket is created. I cre...
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Our teams do weekly releases, so I have created an automation script to create a new release every Monday morning. I'm attempting to use smart values to generate the names of the releases based on t...
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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Hi Team , I have 2 custom fields . 1st field type is group picker (single) 2nd is the default assignee field . I would like both field should co-ordinate for example . p...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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We are trying to get and update the avatar to an asset object. But we also get a 401 error, the same token is working for other operations like updating the asset s attributes value. ...
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If I use the Snipping Tool from Microsoft, I can't insert Screenshot in a Comment. If i use another Tool (e.g. Greenshot), it works! In the Jira-Ticket it works although with the Snipping Tool!?&nbs...
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I cannot download invoices even in the areas advised. Rob
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Hello, I have an specific case of automation. Each story/task has a field called System it's a asset filed and what I want to do is create a separate change request in another project for e...
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We need a report, but we are unable to generate it. The report should show the time elapsed between the creation of a task and when it is resolved. For example, there is a project called "Sa...
497 views 13 2 Deleted user March 5, 2025 -
Hi guys, how do I put in Macros in Comments when using Automation? I want to add Tasks but i got get how to do it. I looked at the docus but these didnt help me. Thanks in advance. Sang
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We currently have two separate SLAs for tickets: 24-hour SLA for JIRA Service Desk tickets. 24-hour SLA for autogenerated tickets (type: autogenerated). Each SLA follows its own workflow for sta...
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Hello Everyone, I am unable open a case in Atlassian support. I have logged in with Owner role. Does any one has any idea how can i raise this issue. Any email address you can share.
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- cloud
- opsgenie
- opsgenie-cloud
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问题1： 循环A下有文件夹a，文件夹a下有多条用例； 将循环A下的文件夹a，右击 clone到循环B，查看循环B下的文件夹a中的用例条数，发现用例条数缺少。 问题2： 旧循环中原本有文件夹a、b、c、d、e、f……，现在看有些文件夹不显示了。这些文件夹都是从其他循环clone过来的。 问题3： 右击文件夹a，导出用例，选择csv格式，导...
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1. Check Your Credentials Ensure your username and password are correct. If you're using SSO (Single Sign-On), verify your authentication method. Try resetting your password if needed. 2. Clear Brows...
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- halp
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Jira APIを利用してチケットを作成する際、ネットワーク切断などの理由でAPI接続が失敗する場合があります。これらの状況に対して、Jira Cloud側で自動リトライ機能や推奨されるリトライ方法がAPIで提供されているかを知りたいです。 (When creating tickets using the Jira API, there can be cases...
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