Community resources
Community resources
Community resources
Jira Service Management
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It looks like the search box on the customer portal only searches in a fixed list of fields (most likely summary, description and comments). It doesn't search in custom text fields. How can I change...
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Hello, I have built a custom field that contains a date. The field is called ‘Reopening date’. When the ticket reaches this date, a new ticket should be created with the same information, such as in ...
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Hi, what I try to achieve: Some portal users shall be able to create incidents (standard functionality of course) Some other portal users shall only be able to comment on alrea...
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Hello, Our education team has a 'training' request type where our customer success members can request that we do some training with clients. I am creating a form to gather info on the request type...
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I have created an intent of virtual agent: wherein I have added step to change request type and added JSON code to change one of the field ticket type to set as Account extension:  ...
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Hi (we have a Premium level JSM Cloud environment which entitles us to 1 sandbox). In this sandbox (SWISHDEV), I created Services. While doing this, I had to create Service Owner 'teams'. (wh...
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Hello, I would like to send by email the hyperlink to the JSM portal to my customer. I used that link/code, but when I click on it, nothing happen: href="{{issue.url.customer}}">{{issue.key...
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We want to enable MFA on the account that JSM. However, turning on MFA stops the sync. Is there a way to do this? Regards, Martin Kozma Sope Web Technologies
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Hi - our Sandbox was rebuilt when a 3rd party was upgrading our JSM/Jira ITSM setup. It was a fast export/import and not fully tested and I've been aware for a while some things are not set up correc...
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i have a number of different customer inboxes coming into my project, all currently revice responses from jira@{mycompany}.atlassian.net I want to display a different "from" address, is this...
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If "Continue with next Policy" is disabled but the first alert policy conditions are NOT met, does this mean the next policy in the chain will be checked?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
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I am attempting to: Change a JSM issue status to match a JSW issue status when it's being changed Current working setup: JSM (project A) Issue is created Automation: Create a new issue in ...
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Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
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Is there any way you know of to add a phone number here in the on-call schedule? I can't seem to find a place (other than alert notifications contact info) to add a telephone number, and the identity...
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...rowser’s network activity https://p-square.atlassian.net/gateway/api/jsm/assets/workspace/395e92ef-038d-4504-b46c-9476b134cb0e/v1/objectschema/2/objecttypes/flat?includeObjectCounts=true. Can you give r...
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Hi, I created a "Send web request" and I would like to use the Organization from the ticket Organizations field. How should I use it? here is the structure I tried: "Attributes": [...
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Hello, We have implemented the customer satisfaction (CSAT) system in Jira Service Management. Currently, when a customer clicks on a rating star in the email, they are redirected to a feedback page...
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I'm relatively new (since August) to Jira Service management. I work for a smallish company. Our IT group has licenses for Jira. Then there rest of the employees can submit tickets ...
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I can find guidance on how to enable roadmaps for Jira software projects, but now service projects. Can you assist? I already went into "Project Settings" and "Features" options in my service project...
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We would like to provide dashboards to our agents globaly. They should be able to filter the result by different criterias like: Date Range (predefined and individual) Assigned Team(s) Customer ...
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If a client does not e-mail the support email address, but instead e-mails one of our employees directly, how do we log an issue for them so that they can receive our replies & updates via Jira? ...
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Hi team, I have a form attached to a request type on a Jira service project. In the automation of the request type, I read the form answer via smart value syntax. The below JSON is used in...
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Even though I have shared the portal publicly, only external customers can access it and create tickets, while internal customers cannot. I don't know the reason for this issue. Please help me i...
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This is a great new feature in Jira Service Management but I can't seem to use automations with this? I was using components before and had an automation set up to email agents whenever an issue wit...
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