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Jira Service Management
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Can't seem to find this anywhere in the documentation, but I'm having problems figuring out where my project administrators are supposed to go to actually edit workflows. I have triple-checked that ...
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Hi, I have written a rule that says if a case is on “Waiting for Customer/Information” and the SLA “time to resolution” date has been reached, then the ticket should be closed...
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We are attempting to install opsgenie-vcsa-1.0.0-1.all.noarch.rpm on VMware VirtualCenter 8.0.3 build-24262322. It is failing the the following error: sudo rpm -ivh opsgenie-vcsa-1.0.0-1....
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- cloud
- opsgenie
- opsgenie-cloud
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When i trie to change the "assignee" with the same permessions than me i cant... Unable to update the "assignee" field of GEN-30. User '60338d168ff0980071xxxx' cannot be assigned to tick...
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We have setup an incoming email service to our Service Management project. Our HR systems uses this email address to send notifications to our project of user changes. I am trying to figure out how ...
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Is there a way to add a screen shot to the the Description field when creating a scheduled issue? I don't have the icon to add an image anywhere, and a simple copy doesn't work.
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Hi there! We’ve been using Jira Service Management for various business needs for almost a year now. In my role, I mainly work with a project dedicated to our IT help desk. I have a solid understand...
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Hi, I have Jira-core and Jira-service-desk 10.3.5 I have an issue with the customer notification mail. I follow this KB: https://confluence.atlassian.com/jirakb/troubleshooting-slow-stuck-notifica...
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Hello, We need to switch the currently used Jira Service Management to a mandatory internal tool, and we would like to access old helpdesk tickets, even though we will no longer use and pay for...
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Is there way how can I delete those 2 fields from my ticket. It doesn't look good, I don't need them right now and I want to remove that. Posting screenshot thanks
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Hi, we have some Scriptrunner4JIRA Scripts where the Groovy Script should call an external Powershell Script and pass some variablen on it? (issue.key, project id etc) Is this d...
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Hi We are currently experiencing an issue where users are not seeing our email replies. Initially we believed the replies were not being delivered as users reported that there was nothing in our mes...
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I’m encountering a 403 Forbidden error when attempting to access the /rest/assetapi/objectschema endpoint of the Assets API on our Jira Service Management instance. This prevents...
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Hi, I need to provide view only access to a customer (scrum master) on the portal to keep a track of all tickets customers have raised at their end. Is there a possibility to provide view onl...
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We are using a JSM project to support our business and we have configured only email request for this project, however in our queue I can see request types which are not part of my project. Can anyo...
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Currently we have Jira Service desk, and my clients have lots of users which reports bugs but they don't have a holistic view of all the bugs reported by their company. They can view their own repor...
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When creating an issue via the Portal view the Text Field (multi-line) fields do not save to the issue, however when the issue is created in Jira it works fine. Every other field...
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I wish to automatically set the Category field by referencing a custom field value. Example, I have a custom field "House" and it has a list of defined values, Small, Medium, Big, it's a dro...
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We currently use this filter to get a list of all projects currently in the "Manufacture" status, we then have to manually click through the list to check if all of the subtasks are marked as "Done" ...
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Hi, I have created an auotmation flow called " Escalation" were by if the change within the ticket is set to "escalate" the flow should then trigger to email the customer that their ticket has been ...
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Hi All, We're currently using the default options for the Resolution field in our customer facing service desk. Current options: Done-Work has been completed on this issue. Won't Do-This issue w...
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Hello all, I am setting up a JSM project on the free plan. I have added a support user to whom I have granted Agent permission. I want to use this user as the agent that will respond to any requests...
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This page is very useful: What are project roles in Jira Service Management? | Jira Service Management Cloud | Atlassian Support However it is not clear who can change the status of t...
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I have a single Project with a portal for my end users (customers) to fill out to make requests. However, different customers (organizations) have different fields that are important to them. Is ther...
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Hi all, Want to automate the Task, so whenever i will create the task in my Kanban board then specific child work items will be created. Can anyone help me with automation tool&n...
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