Community resources
Community resources
Community resources
Jira Service Management
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Buenos días Descargue la aplicación Deep Clone, y tengo un problema/error, me deja clonar proyectos tipo ticketing pero no me deja clonar tipo seguimiento de tareas / proyectos. Me pide un AP...
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Hi, We have Site24x7 integrations under two different team with the same configuration and rules. However, one of the team could not get alert and we couldn't see the alert on Opsgenie "Alerts" menu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I wanted to set-up a simple automation rule that if a issuetype is in a certain status for 10 days without anyupdate it closes automatically. I tried a bit. but the tickets where closed afte...
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"adding internal comments when "reply to customer" is not provided based on a field value changed" 1) when a field called "Escalation " selected as " Code-red " and no "Reply to Customer" ...
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We're looking to set up reports that could be automated and sent to respective stakeholders' email address on a certain date each month displaying the MTTA/R Analytics for the previous month. Is the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, Log work field is appearing twice suddenly since yesterday. We have other admins too and none of them have added it. "Log work" field was already available and we have been using it...
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Hi All, I'm curious why Jira Service Management doesn't allow us to duplicate reports and series. Currently, I have to manually recreate them using filters, which is quite time-consuming. Does anyon...
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Hello Jira Community, I am looking for a way to create a dynamic form in Jira where customers can add additional rows as needed, but the number of columns remains fixed. Ideally, this form s...
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I want to customers to see a custom test field on the side bar (shown in red in below picture). Is it possible to add ? I dont need it on the form as it not something that customer can fill in while ...
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I'm trying to query details from a form embedded in an issue using API calls, and I'm testing with CURL. All the other API calls i've used so far have worked fine. But, I'm trying to use ...
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Is there a way to format the queues within JSM to look and act like Zendesk queues? For instance, within one queue/group, Zendesk allows you to separate the tickets visually based on various criteri...
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I've been tyring to automate a runbook and have it start on a hybrid worker that's linked to the runbook. If i manually run it from azure on the Hybrid Worker it runs seamlessly, but there doesn't s...
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I have the Microsoft Teams Integration in my JSM project. When I click on 'Create chat or meeting' in a JSM [System] Incident issue, I cannot include everyone in my org in the 'participants' field; o...
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I normally keep my phone notification/ringer settings on vibrate 99.99% of the time. Generally, I never use Silent or Do Not Disturb. Just the vibrate setting. On my old Google P...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am building out a new user hire form. HR was testing it today and went the form was sent to the approver via an automation rule. They select or type out an email within the organization on the form...
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I am interested in finding out more information about your training course below and want to get in contact with someone at Atlassian who can answer questions. Thank you. Asset Managem...
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I just saw the email/notice about OpsGenie going end of life. I don't see how Atlassian can claim that JSM or Compass can do anywhere near what OpsGenie can do in terms of Alert Management? Am I mi...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have been attempting to establish a data connector between the JIRA Audit and Microsoft Sentinel. From the Sentinel side it appears the connector was deployed successfully. I confir...
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Hi! I'm looking for the most streamlined way of triaging tickets created in my companys JSM portal and automatically assign to different teams in their specific projects based on the request t...
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i am following this document https://confluence.atlassian.com/cloudkb/how-to-add-watchers-or-request-participants-during-issue-creation-1026039857.html i am unable to find a 'post workflow' option ...
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Hi, we have a portal made by our consultant 2 years ago. Now we are finally implementing it to our customers. First I have created two request types and made my team a service desk customers. ...
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Is there any documentaion for integrate OPSgenie with major incident management
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Is it possible to export an on call rota from Jira Teams to a Slack channel at a certain time? I have migrated from OpsGenie as it's being deprecated to the function within Jira Service Management. ...
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I am trying to create an automatic automation that sets the approver as the requester's/Reporter's/initiator's manager and have tried many ways but to no avail. Can anyone help? As a last re...
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Is anyone aware of any way to sort linked issues within a main ticket? currently they are listed as they have been added but it would be great to have them sorted by status or the date the linked iss...
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