Community resources
Community resources
Community resources
Jira Service Management
-
We've set up notifications based on alert priorities. P1 through P3 alerts will notify dev team users, staggering times between escalations. This was agreed to by our management team and I am not inc...
-
We recently updated our workflow in JSM. We'd like our "Resolved" and "Cancelled" statuses to function as done but they still show up in our Open Issues queue. They show as green which shou...
-
Hi there, is there a way to see which agents are currently logged in besides me? It's not about forcibly controlling work behaviour - as we're all on the same level anyway (no manager <-> sub...
-
I have a customer who would like quite a specific dashboard built for them to view their Service Management stats. At the moment, the report I provide is manually done via multiple filters that...
-
Hi! I have tried a variety of searches and still don't find out how to achieve this. I configured our queue do display if a ticket has a linked issue. However, I want to be able to see the status o...
-
Hi Community! 1. Currently in a Jira project we are using request types without Forms, in order to be able to do branching in the future we want to move all the fields to forms. Proje...
-
Workday can create custom reports that can be accessed via URL and are provided as CSV, JSON, even RSS or XML. I would like to build an import from such a report. Obviously I need the authenticate m...
-
Hi, I need to know how to set ticket as child to some master ticket and how to set autoclosing to children tickets once master ticket is closed
-
Hi everyone, I have issues as an administrator in my Jira organization. I can not see any issues in the portal unless my user requested as participant on that ticket. I can see the issue from the ...
-
Item security is enabled, and agents still have access to some request types.
-
Hola, buen día, ¿cómo están? Me gustaría saber sobre si Jira Service Management cierra incidentes posterior a un tiempo determinado. Mi objetivo es poder cerrar una incidencia posterior pas...
-
Just doing some research into what is included with the premium license regarding VA. I notice it says 1000 assisted conversations is included per month and additional conversations can be bought. &...
-
Hi I have several Jira SM (and will expend) and I'd like to grant different permissions to different domains for each of their portals Is it possible? Thanks!
-
Hi! As a jira admin I've been asked to grant an access to app called Jira Cloud. I can\t find this request in jira to approve. Where is it in jira? It's an app from Microsoft teams ...
-
Hi Folks I have some issue to add the users manager as approver in the issue the user opened. I found here some guides and be trying some hours but have no lock. My situation looks the fol...
-
Hello, I want to create an issue on the Jira Service desk via mail. What kind of mail body do we need to write and how can I determine the severity of the issue on the mail body? BR
-
Issue: After Save in Reply to customer, the customer did not receive any email. Seems the outgoing email is not working JSM / Service Project Project Setting / Public comment added is e...
-
I wanted to display issue "created date / time" on customer portal for better transparency, can you please suggest, how can I achieve this.
-
Hi I have set my opsgenie account to send me a push notification immediately on the app. It still takes 10 minutes to send the push notification to my phone. Is there anyway to make it real time. I h...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hi all, We have JSM running in the cloud and all is working fine. We have one challenge that we need a bit of help. There are 2 ways to create tickets: 1. using the portal ...
-
Hi We are on the premium level for JSM. I know it's not possible to push data from our sandbox to production - but is it possible to push/export and then import services and assets that we've setup...
-
I am trying to build a URL that prepopulates fields on a JSM form. I have a select list field and a custom asset field that I want to populate using the following format: <jiraBaseURL>/servi...
-
Our current SLAs seem to continue counting down over the weekend. Is there a way to prevent this?
-
Hi there, we're currently setting up our future JSM instance and want to use JSM assets for our support group management. Furthermore we want to use these asset objects to sync them to groups, in o...
-
I'm setting up an approval process for a committee with 6 approvers. I need the issue to proceed even if one approver declines. If 5 out of the 6 approvers approve it should go thru. ...
Atlassian Community Events
| User | Count |
|---|---|
| 19 | |
| 10 | |
| 8 | |
| 7 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| Friday | ||
| Friday | ||
| Friday | ||
| Wednesday |
