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Jira Service Management
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There are strange accounts, like noreply+68749ca@id.atlassian.com, automatically opening Jira cases. Can I configure it so that only members can open cases?
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More and more of the space of the screen on a issue is cluttered by unwanted features. The latest in the list is "Playbooks" - beside the useless white space all around the items hiding the real impo...
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How to efficiently manage and set Department Guidelines and Policies.
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Replacement Assets AQL query for connectedTickets() function when nested within the inR() and outR()
Hello, We have been using the AQL function connectedTickets() nested within the inboundReferences() or outboundReferences() in Jira Automation Automation run actions on the objects found by an AQL....
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Hi community! I have some Jira project Management boards and I'd like to see on the timeline view when an item has been marked as done after the set due date. Right now it only shows the star...
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Hello! I am working on implementing a service desk for our IT department and adding it to our existing company portal. We are transitioning away from ServiceNow. Within our IT project work items wil...
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I can't find any info on this one. I like the answers the bot gives, but it follows them with "references" which are just what I've typed into the knowledge base for it to know
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Hi all, I'm running into an issue pulling data from Assets and using smart value comparisons. Using the "Lookup Objects" action, I'm getting a record out of Assets. Then, I want to look at the valu...
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Goal: I would like a table to populate when a work type is created in the Description field along with a Info banner. The table will have COLUMN HEADERS not row headers. Current Automation...
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Hello! I am designing a support platform to handle tickets submitted by the customer. Ideally, we want to have separate internal and external facing statuses displayed for a work item. A coworker ...
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Under the Related Jira issues section in JSM Assets, it is filtered to "Unresolved" issues. It will not filter to "resolved" issues. I want this Related Jira Issues section to show all related issues...
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I am wondering if anyone has come up with a process, when an Alert is created (not creation of an issue) to send a message to a Google Chat Space. Is there anything out there that could work ge...
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We have been utilizing JSM for about a year now, and I would like to start a "how are we doing" survey to be distributed to our request participants using the Qualtrics platform, since this is where ...
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We just build a zabbix 7.2 server and want to have an alert in zabbix to be created in jira service management as an incident and to link an asset (hostname) to the incident. Next an alert nee...
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I am trying to edit the content of the e-mails on internal notifications. I can edit the content and feel of Customer Notifications but not seeing anything for Internal.
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I got a new requirement for a customer service team that is moving to JSM... They are just entering tickets through the portal and so normally would only need JSM Customer permissions, however their ...
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Hi, English is not my Native language, so apologies if the problem isn't clear enough. I have build a form for users to use on the Portal. When they make a request the Form is attached to t...
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We got the email from noreply@po.atlassian.net and the subject line is Subject:- Upcoming maintenance for Assets in Jira Service Management. Could you please confirm it is legitimate?
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Hello, dear Jira community. My name is Emil, and I am currently facing a little struggle with mail. So when a new issue is created and assigned to employee, they should receive an e...
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How to create automation for cascading fields and custome fields value for RFC to story level value needs to poppulate value for initiative and sub-initiative.
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Hi Team, Can you please make it high prior confluence page is showing down and there is no maintenance activity going on, can you please confirm why we are facing this issue at this moment?
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Our scenario. We use HCL Domino Databases for tracking Engineering Change Notes (ECN). A user creates a change and submits it in the HCL database. A number of emails are then sent from the databas...
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I am filling out an application to become an Atlassian champion. The application is asking for my Forums id and I cannot for the life of me figure out where to find it. The info provided states I sho...
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I created a Jira JSM customer portal and set permissions for the JSM customer portal and Confluence to have anonymous access. However, in a general browser, a "Something bad happened" message appears...
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |