Update ticket edit or create fields based on other custom fields value in the JSM form

[yaron]

Hello,
We have a request for JSM project with portal access.
We are looking for a way to update single select custom field which is not in the related JSM request form based on the value selected for another field which is included in the related request form via the portal.

Are there any rules, smart values which enable access to a select field option existing in the request form but not in the related issue type CREATE and EDIT screens.

Thanks, 

Yaron

[Laura Campbell]

Hi @yaron ,

Do you mean can a hidden field have the value set based on a visible field? So if a customer selects priority 'high', some other field value gets set?

[Marc -Devoteam-]

Hi @yaron 

I'm a bit confused on your question.

Can you add screenshots to clarify, (I think you are not using the terminology correct, and this is throwing mwe off-topic)