Hi, we want to move the communications for one of our projects from regular email threads into Jira ServiceDesk.
Right now, we just want to add our servicedesk email to the recipient group so that we can first partially, and later fully, process everything through SDESK. However, the issue is that when there are many participants in the email thread, instead of adding a comment to the existing ticket, a new ticket sometimes gets created.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.