Automation rule to send a message when comment is added

[Bianca de Weerd]

Why keep the audit log saying, doesn't match the condition when "reply to customer". I only want to send the comment when it's not internal.
Whe I remove the condition the external and internal comment is sent to the customer.

[Trudy Claspill]

Hello @Bianca de Weerd 

I recommend that you try the following.

1. Remove the condition from the trigger.

2. Add a Log action after the trigger to log the Body of the comment  and the {{comment.internal}} value to the rule audit log so that you know exactly which comment it is process.

3. Add the Condition after the Log action.

Retest and share with us the results.

[Bianca de Weerd]

it was false instead of False

Thanks