Make public comment mandatory

[Bianca de Weerd]

I have a check in the comment, that it can't be empty. But I want it to chek the public comment. Is there a possibility?

[Marc -Devoteam- · Accepted solution]

Hi @Bianca de Weerd 

This is not possible, as there are no properties for this based on a Jira issues/work item/

Also not with a 3rd party solution, as seen in this community post around using JMWE (https://community.atlassian.com/forums/Jira-Service-Management/JMWE-validator-in-JSM-to-prevent-external-comment-from-being/qaq-p/2437378 )

It migth be doable with script runner, see https://docs.adaptavist.com/sr4jc/latest/features/workflow-extensions/example-conditions-and-validators 

[Nikola Perisic · Accepted solution]

Hello @Bianca de Weerd 

No, when you add a new field configuration the section for Comments is locked (system field) and it cannot be changed.

[Bianca de Weerd]

I don't want to change anything either. I want to check that the public comment field isn't empty. I can only check that the comment (internal or external) isn't empty.

[Nikola Perisic]

When you say public comment, what do you mean? In JSM there is only internal or external one (replying to a customer).

This article covers the use case https://community.atlassian.com/forums/Jira-questions/Need-to-Check-if-Comment-is-Empty-for-Issue/qaq-p/2409863

Directly, you cannot check if Comment field is empty, rather using ScriptRunner to check it.

[Bianca de Weerd]

Reply to customer I mean. (external)

I can check if the comment is empty, but it can be the internal or the external. And the strange thing is when I add a comment with an automation rule I can choose if it should ben an internal or external comment.

[Nikola Perisic]

How are you checking if the comment is empty? Based on a smart value?