Community resources
Community resources
Community resources
Jira Service Management
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none of the tickets are appearing in the kanban board or calendar view
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Hi Team, I got the below message from one of our clients who we jira to communicate on tickets with. Can you please look into this and let me know on a possible resolution? Thanks. Hi Tom, I...
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I used to add clients email or organisations manually to have them available for my tickets. Where is that list ? The left menu as totaly changed and the literature is not helping.
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Automatically transition back to in-progress after customer comments when status waiting for custome
Hello everyone, I need the work item to transition back to in-progress, but only when customer comments. With current automation, there's no way to differentiate between customer and internal comme...
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Hello, I have two Atlassian organizations, and some apps were mistakenly created under the wrong one. I would like to transfer these apps from one organization to the other, both of which I administ...
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I've seen people ask about adding a forum feature before, and the answers have always centered around using Confluence with an add-on. From what I can tell, the add-ons are focused on full-lice...
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Hi there. We're looking to use Service Management to create a bug reporting center for our game studio. However, as you can imagine, we'd like a list of all reported issues to be displayed prefera...
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Hello Community, We are using Jira Service Management to process internal requests. Our Support team use Freshdesk to process customer requests which are then escalated to our Technical team where a...
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Hello, in my company there is a customer-facing use of the Aranda ticket platform and internally we use Jira service management (JSM). What we want is for tickets that are created in Aranda as softw...
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I want to create a new team in Jira, but I have the new navigation, now the button for the teams is gone. Create and manage an Atlassian team | Atlassian Support So this page does not help. How do ...
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I have an automation that suddenly stopped working properly with variables. I declare all my variables at the top before doing anything else. I set them all to _EMPTY I have a set of IF......
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I have the attribute “Device age” and there is a number in it. For example 4.56. Then I exported the file with delimiter “;”, encoding Windows 1252 and format “User friendly”. What is going wrong? Ex...
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I have a multi select field {{applicationsRequested}} that when each option is ticked it will create a new ticket and assign to a team member. On each newly created ticket I want to copy the form fro...
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We had used the "Add to Navigation" button on some of our project queues to create Boards and Calendars specific to the queue. Now those tabs have been removed and the views are consolidated to a sin...
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Good morning: Does anyone know if there is a plugin that can create pop up windows to display information to Jira Service Management clients? Thank you very much in advance, greetings
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As a customer, can you tell yourself whether you have a Service Request/Change or Incident? So in Jira there is also a dropdown when you want to create a ticket that you then select which type you ha...
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Hi Team, I am using VSA in JSM and i am calling an Automation within VSA and trying to create a ticket in JSM project, the tickets are getting created but the response with ticket number is not gett...
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Hi All I am getting this issue again with my automation. I have checked the permission scheme - it containes the Add On role Same for the issue permission and I still get this error. You ...
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Hello! In my list view, I have a grouping The ting is, I have admin permissions and can hide all ideas from each group and show the ideas from the group I want. My colleagues without admin permiss...
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Hi Everyone, anyone is facing same issue like me "atlassian admin page not accessible and gave error"
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Is there a way to stop Portal-only customers registering to the portal and keep the only channel for tickets an email? Or does the purpose of the portal-only customer include the portal (hen...
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Hi everyone, I’m trying to solve a challenge in Jira Service Management Cloud where we need to make certain information from Assets (CMDB) visible to users who don’t have a Jira license. Specificall...
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Hi, I need some help with Security Schemes and permissions. I have 2 groups of people: JSM agents (IT) and Change agents (Business). I have 3 Issue Types: Service Request, I...
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I'm always getting admonished by forum admins for posting the wrong type of query so I'm pre-empting my main query with this... I have a query regarding how JSM will support outbound service...
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I need some ideas to fix this: we have a form that should be approved by a manager. The user fills in the form, selects his\her manager and submits the form. The form 's input field is linked to the ...
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