Community resources
Community resources
Community resources
Jira Service Management
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I'm switching from Zendesk. In Zendesk we have email addresses for support eg projectsupport@ourdomain.com. The customer emails it and it creates a ticket. I can see that Atlassian does this but can'...
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Hi! When a customer replies to a closed request, we have a follow-up ticket created that links the two together. The original request remains closed. Our automation successfully creates and lin...
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Hi, I want to implement a new SLA "Lead Time", measuring from creation to closure, for all types of JSM tickets. I am pretty sure that, once configured, the SLA was calculated automatically for all...
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Edit: Teams need to be synced to individual jira spaces to receive the alerts. I'm looking to setup our Jira Service Management system to utilize and notify the on-call schedule. I have...
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Hello, I'm using Jira Service Management Cloud and have a question regarding form translations in request types. Current Setup: I have configured translations for all form field...
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Looking for a comprehensive list of features that Refined Advanced offers over current JSM native portals. Tough to find this information anywhere that compares the two. We're currently usin...
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Hello, I'm not getting receiving the verification emails from Atlassian, as such I am unable to access my dashboard. I'd appreciate if this was looked into and if my email address was removed ...
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I want to automate updating Asset fields when another field is changed. For example, when a version like "sqlserver-ee 15.00.4073.23.v1" is imported or entered in the Version field, I’d like the Data...
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Hi! I am a new starter with Psychiatry UK (employed) Please may a kind person send me a link to request hardware/equipment? I need stuff like wireless mouse etc I was directed t...
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Hi! We try to customize our satisfaction email after the resolution, its possible? Because we try to find it in the proyect settings -> customer satisfaction but it's only availeble to on ...
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Is there any way to apply format requirements to fields within a request/issue/ticket so that only certain values are accepted, similar to the "Must match regex pattern" on the form fields.
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i need to get my learn smart password re set. i have been unable to password reset. as states my email is incorrect. a collegue told me to log a ticket on jira and i have no clue how. ...
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I have just been building a rule in Automation and notice some of the actions allow you to create things or integrate with Microsoft Azure Devops. Is there any documentation on what you can actually ...
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Requirement: Use JSM automation to create an alert once incident/workitem is created. I am trying to create an automation to create alert once an incident/workitem is created in JSM. I am able to ...
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Hello everyone, I created an alert that is triggered by the arrival of an email. I wanted to understand if it was possible not to create alerts outside of certain hours. Otherwise, I risk having t...
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Hi, we have Jira SM Datacenter. I have installed the Toolkit for Jira Plugin, created a new custom field with the name "comment count" as a "number of comment" field and did a full re-index. I've ...
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Hi I have a process here an alert is created through the Responder Alert that notifies the team configured against the service - Thats all good! No they pick the Incident up and assign themselves....
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I don't see anything different from the Summary on these 5 tickets. [SUP-9258] RE: ORD42466 - Commited inventory by conligo - JIRA [SUP-9259] RE: ORD42466 - Commited inventory by conligo - ...
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How can I skip the trial and immediately buy the plan for Jira Service Management? because there are quite a lot of restrictions in the trial
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Hello! Have JSM for years for our IT Dept, The default (now "classic") automation was included so when a comment was made to the ticket, it would change the status to "Waiting for customer" if a s...
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We are looking to use JSM and a form to handle our approval workflow for travel requests. Is there a way if a user enters their employee id in the form that we can call an API to an external database...
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I accidentally changed a status that was assigned to me to cancelled instead of completed. How do I fix this without having to re-enter everything from the officer?
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“My Jira Service Management subscription was canceled and later restored, but the Free plan was not fully reset. Agents are split across products and project configuration and portals are not availab...
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Has anyone else lost access to JIRA Service Management Canned responses? We had 22 Shared Canned responses available to the team and now no one on the team can access them or use them. I tried cre...
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We are experiencing issues accessing the Smart Form section of the Jira Management Service. Each attempt returns the following error message: “Something goes wrong. We can’t load this page. Please r...
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