Log in issue

[Veronika Makendzhieva]

Hello,

I am experiencing an issue related to registering and logging into the customer portal.

The customer is not receiving the invitation email required to complete the registration process. The affected email address is:
xxxxxxx@xxxxx.com

Could you please investigate this issue and advise on the next steps?

Thank you in advance for your assistance.

Kind regards,
Veronika

[Marc -Devoteam- · Accepted solution]

Hi @Veronika Makendzhieva 

Welcome to the community.

Look in the space if the user is blacklisted or reach out to Atlassian Support for this request.

https://support.atlassian.com/jira-service-management-cloud/docs/manage-domains-and-email-addresses-on-your-blocklist/ 

Here on the forum we are users of the products like you, we can't access you instance.

Reach out to your instance admin to check this or let the admin raise the issue at support.

Note: I anonymised the mail, as rhis is an open public forum.

[Veronika Makendzhieva]

Hi Marc,

Thank you very much for your response and for removing the email from visibility.

I had intended to submit my request through the Atlassian support page, but it appears I may have selected the incorrect tab.

I appreciate your assistance and support.

Kind regards,

[Veronika Makendzhieva]

Hi again,

I reviewed the block list.
This email is not there. I will submit a ticket to Atlassian support. 

Best regards,

[Veronika Makendzhieva]

It turned out the user has unsubscribed to the Product invitation.
Thanks again for the help. 

[Marc -Devoteam-]

Hi @Veronika Makendzhieva 

If my answer helped you, please accept the answer.

This could help other with the same question on the community