Community resources
Community resources
Community resources
Jira Service Management
-
Hello everyone, I am currently using Jira Service Management (Cloud, Standard). I have noticed that the Project Details screen only displays a few pieces of information such as Name, Project Key, Te...
-
...equential execution rather than true conditional visibility. Question: Is there a way (either natively in JSM or via a workaround/add-on) to achieve this type of conditional field behavior? Thanks in a...
-
I would like for a custom Assets field to display the assets available based on a previous field OR all assets if that previous field is blank. E.g. Assets Field 1 is CUSTOMER Assets Field 2 is SI...
-
Sorry for the basic question, but could you teach me how to create a new request with an automation rule fired by a webhook in Jira Service Managemet?
-
One of our clients uses Microsoft Team for their project teams. How can I share the issue or details on MS Teams like I can do on Slack for some of our projects. Is there a built in JIRA feature th...
-
I have a project that has multiple customer role users. When I try to tag any one of them individually using "Reply to customers" under comments, I do not see them while I do see the list of...
-
https://kanasoftware.jira.com/issues/?jql=project%20%3D%20WKB%20AND%20%22tags%5Bshort%20text%5D%22%20~%20%22WFM1134%22%20AND%20%22kb%20subsystem%5Bdropdown%5D%22%20%3D%20%22Spare%20Subsystem%20KB%22%...
-
We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
-
We would like to track spare parts usage and their associated costs within Jira Service issues. Would it be reasonable and effective to configure Assets for this purpose?
-
I am trying to show the Object Type rather than the object in an asset custom field. When I use the AQL objectTypeID IN (15,14), I get back all the objects within the Object Type rather than the...
-
I'm configuring a filter scope of the assets that could be selected in a ticket creation based on the group assigned to the user and the asset. The user could select assets assigned to their group, ...
-
Hello! My goal is to give a user rights to edit the workflow for a single project. The user is non-admin role (in Jira). I have assigned the Browse Project, Administer Project, and...
-
¿Se puede generar métricas DORA con los productos Jira, JSM y Bitbucket utilizando Rovo?
-
I am trying to configure Rovo Agents to ensure that comments added to tickets are classified as INTERNAL ONLY, but my attempts to enforce this behavior using agent instructions (both directly within ...
-
In the Create tab the language is reading Spanish and I need it in English.
-
I am importing Asset data into Jira cloud from Microsoft Entra ID. The import works great now that it's all set up. Now I want to automate it so that it updates regularly without human intervention, ...
-
皆様 現在、商用稼働中のJira Service Management のシステムの更改作業を、以下の流れで進めることを検討しています ■検討案 ① 商用環境を開発環境にコピー ② 開発環境でシステム更改作業、試験を実施 ③ 開発環境の「更改分資材のみ」を商用環境にリリース ■問題 ③で「更改分資材のみ」を開発環境から抽出して、商用環境にリリースすることは可能なのでしょうか...
-
Hallo, Nach der Umstellung auf unsere eigene E-Mailadresse werden keine Kundenbenachrichtigungen mehr versendet, obwohl diese aktiviert sind, wo kann das Problem liegen
-
Hi! We are currently looking for a way to deploy our Jira Projects using Azure DevOps is this possible? Thanks!
-
Hello, good evening. Could you help me with this request? A client has asked us to create a solution in Scriptrunner that prevents members of their team from accidentally choosing issue types that do...
-
Good day, I work at a clinical laboratory, and I want to implement a service desk within our organization. I am currently setting up a service desk specifically for tickets related to t...
-
Will there be a method to create an automated import from Data Manager into an Assets schema? The only method I saw was to export into a CSV and them import into a schema. There needs to ...
-
How can I delete objects from the object types? For example, I'd like to delete multiple objects from the Compute object type. Also, how can I purge all objects in the compute object type?
-
Hi everyone, I'm trying to create a request via the Jira Service Management REST API using the endpoint /rest/servicedeskapi/request . The request type I'm using has an Attached Form (Jira Form) l...
-
I have been testing the new Dashboard for Assets. I would like to know if it will replace the current Reports module for Assets, and when this change might be expected. Will we loose the Rep...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 7 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |