Help me reseting 2FA for Admin account

[Pritam Thing]

Hi , our site admin account lost access to jira due to 2FA . could anyone help reseting it or providing org admin access to me, so that I can reset it for my admin account

[Florian Bonniec]

Hi @Pritam Thing 

If you have no admins, you will have to raise a support request to Atlassian for this.

https://support.atlassian.com/contact#/

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Regards

[Pritam Thing]

thank you for the reply , I don't have admin access as we lost admin account access due to 2FA

[Arkadiusz Wroblewski]

Hello @Pritam Thing 

When Account is Managed and he lost Acces, only Support Restore Flow can help you.

Please Reach out directly to Support.

[Pritam Thing]

Where to contact @Arkadiusz Wroblewski , do we have email address ?

[Arkadiusz Wroblewski]

@Pritam Thing 

Please take a look on following KB: Login issues related to two-step verification | Atlassian Support