Community resources
Community resources
Community resources
Jira Service Management
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Hi Everyone, In Jira Service Management, what is the best approach (fields or automation) to capture affected customer details from Assets in these scenarios? A customer creates a request directl...
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I am trying to have an email go out to the Assignee based on a list generated from a lookup. If I put in an email address manually it sends fine. If I choose Assignee I receive the error ...
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Hi Everyone! I had what I thought was a simple problem - A team that has quarterly tasks that they wanted the work item(issue) summary to state last quarter and year when created to make sea...
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Hi everyone, I’m facing a confusing behavior with Time Tracking on sub-tasks in Jira Service Management (Company-managed project). Here is the situation: Time tracking is enabled on the project ...
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how to add calendar to a ''space'', can't find the option to activate
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According to the Jira Service Management documentation, to add restrictions to a request type, the lock (🔒) icon or the More actions → Restrictions option should be visible (see: https://confluence....
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Hello, Am messing around with the asset dashboard and I was wondering if the following is possible. Say I have a widget showing me the number of in stock laptops we have in a bar chart. Is it...
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Hey team, this should be working but it isn't. Any ideas why? I have set up an Assets schema that captures scheduled tasks. One of the attributes is called "Nth of the month". I have a regex express...
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Hi everyone , As admin, i'm in charge of finding to make everything work smoothly , on each of ours space. One existing automation , is to create a linked Issue (A) , and on the created one (...
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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Hello, We have customized the customer portal based on a service catalog. We have also configured the various request forms. However, the customer can only see a few fields in the portal and, more...
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currently on the Standard plan,I need to know whether it’s possible to enable the AI agent initially
I want to use AI agents to automatically handle tickets. I am currently using the Jira Service Management Standard plan. Is it possible to enable the AI agent on the Standard plan, or is an upgrade ...
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The gist is this: Employees who works with tickets can only edit and formalize tasks in the Support Review status, but I also need to prohibit editing of the "Assignee" and "Priority" fields in this ...
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🛠️ Modifying the Sleigh Mid-Flight We fixed the broken engine (Incident), and we found the root cause (Problem). Now, we need to make improvements so we can fly faster. The Scenario: ...
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🦌 Why is Rudolph Sick Again? Yesterday, we put out the fire (Incident Management). Today, we need to make sure the fire doesn't start again tomorrow. The Scenario: The sleigh broke down last y...
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I'm Trying to create a Summery of tickets by department to be sent out, But However I try to convert the smart value to text. Nothing shows up. Lookup work items -- JQL Statment return...
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One of the users of the Opsgenie Instance that I administer has changed the email address in their Atlassian Account but that change is not reflected in their Opsgenie Account. How do I resolve this?...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Contaba con la automatizacion en 3 canales y se creaba el ticket en automatico, requiero cambiar la automatizacion de proyecto
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New Admin to JSM, we have an organization of ~6K users. I have claimed the domain, and created atlassian account for all 6K staff in the organization and have an automated process to create any new ...
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I am trying to import tickets into an existing project using a CSV file. The file uploads but when i try to point to the Project that i want them imported to, i get an error saying the Project alrea...
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Since past weekend our team is no longer able to log in into our Opsgenie subscription. Probably a payment issue for the old opsgenie account - that have have tried to migrate to new license with JS...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have an Issue and I found no way to bypass this problem: I would like to restrict certain requests in the customer portal to certain customer Organizations. In theory, according what...
- Question
- cloud
- jira-cloud
- jira-service-desk
- jsm
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Hello, we had multiple canned responses in our JIRA Service Management. Everything is gone now. I try to create new one, it is possible (it wasn´t yesterday), but the old canned respo...
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I’d like to use an old key that I already deleted, because the first one was created using the wrong template, and I want to create a new one.
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I have a requirement. When I receive an email in the Jira Inbox from "test@mail.com" with the subject : Test successful for {ABC12345678} body contains : test successful for {ABC12345678}...
- Question
- automation
- cloud
- jemh
- jira
- +4 more tags...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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| February 5, 2025 9:31 AM PST |