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Attlassian refusing to activate my account

ByteSoulz Core
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March 19, 2026

My account was PERMANETLY DELETED.

 

why such policy exists? I don't understand logic behind this, I understand temporarly deactivating account but why permanently removing all data? to save database costs based on poeple's data?
I lost access to my work email temporarily and now when I get back and try to login it says my account was permanently deleted. This is very frustrating. I had too important and much information, projects on my cloud and now I cannot reactivate my account
How can this be resolved?

2 answers

2 votes
Trudy Claspill
Community Champion
March 19, 2026

Hello @ByteSoulz Core 

Welcome to the Atlassian community.

When you say your account was deleted, do you mean that your Jira/JSM subscription/site was deactivated and deleted?

If so, were you using a Free subscription?

If so, Atlassian has a documented policy that Free subscriptions that are left inactive for an extended period of time will be deactivated. They send warning emails to the Organization Admin 2 weeks before this will occur alerting that activity needs to occur to avoid deactivation. They send another email on the day the subscription is deactivated alerting the admin to contact Atlassian as soon as possible to prevent permanent deletion of the data. That time period before permanent deletion may be as short as 15 days.

I am sorry if you have found yourself in this situation.

As to why such a policy exists, I would imagine that would be because it would not be cost effective for Atlassian to permanently keep inactive free subscriptions around forever. They are paying for services in AWS to host that information, but get no money from customers for those subscriptions. I can't even imagine how much the are spend on the infrastructure for the free subscriptions that are active.

 

If you were paying for your subscription then Atlassian would not deactivate it unless payment failed to be made. And, again, they would send emails to the Billing contacts about this before simply deactivating it and eventually permanently deleting it.

 

If you want to reach out to Atlassian directly about this to see if the data is actually still available for restoration you can do that through their Billing, Licensing, Pricing Support page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

If the data has already been permanently deleted, then there is no resolution.

0 votes
Eitzaz Haider
Contributor
March 20, 2026

 I believe with free subscription, they can do things based on their documented policy. (This is warm sign for you to change your subscription, they are urgin you ....)

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